Candidate Placement Fee Terms

These ‘Candidate Placement Fee Terms’ are set out when a Placement Fee is payable to us when you onboard an EH Sourced Candidate via the Employment Hero Platform. They form part of, and must be read with, your existing Employment Hero subscription agreement (the ‘Customer Agreement‘). In these terms, ‘we’, ‘us’ and ‘our’ mean Employment Hero Pty Ltd (ACN 160 047 709) and, where relevant, the Employment Hero entity that bills you; ‘you’ and ‘your’ mean the customer named on the relevant Employment Hero account.

These terms, and the associated Placement Fees, do not apply to Standalone Recruitment Agent customers.

1. Scope and Effective Date

These terms apply in addition to your Customer Agreement. Your remaining subscription fees do not change under these terms.
These terms apply in relation to any Placement that occurs on or after 30 October 2026. This includes Placements of EH Sourced Candidates that were offered a role before that date.
If there is any inconsistency between these terms and the Customer Agreement on the subject of placement fees, these terms prevail to the extent of the inconsistency.

2. Definitions

In these terms, the following definitions apply:

“Direct Application” means an application a candidate submits to you on their own initiative, where no EH Sourcing Activity contributed to the candidate applying, including through your careers page, a direct Employment Hero Jobs application, or a third-party job board (for example SEEK, Indeed and LinkedIn);

“EH Sourcing Activity” means where our technology or our team proactively surfaces, recommends or prompts a candidate for a specific role at your business, or as a general match to your business, including through Find Talent, in-platform talent recommendations, and direct matching (our job alerts to candidates);

“EH Sourced Candidate” means an Employment Hero Jobs candidate you engage or hire as a result of an EH Sourcing Activity;

“Placement” means when an EH Sourced Candidate is onboarded to your organisation account on the Employment Hero Platform;

“Placement Fee” means the fee set out in clause 3.2 for a Placement.

3. Placement Fees

Subject to the exclusions under clause 4, you must pay a Placement Fee for each Placement.
The Placement Fee is set by the billing country of the hiring entity on your Employment Hero account and by the employment type of the Placement, and the exact fee is shown to you in-platform.
Placement Fees are invoiced in the currency of your subscription and are exclusive of GST, VAT or other applicable taxes, which are payable in addition.

4. Exclusion (no fee)

No Placement Fee is payable for:
- candidates whose engagement or hire arises from a Direct Application;
- Hero Foundation candidates;
- Placements that occur where the offer was sent to them before 30 October 2026; or
- Placements for Standalone Recruitment Agent customers.
A Placement Fee also does not apply to any Placements that are included as part of your subscription plan, where:
- your Customer Agreement was signed before 16 October 2026;
- your plan, as described on our pricing page when you signed your Customer Agreement, included Placements of EH Sourced Candidates; and
- the candidate is onboarded at any time during your Minimum Term.
This exclusion in clause 4.2 ends on the earlier of the end of your Minimum Term and any change to your plan, and does not apply to any renewal, extension or new Minimum Term.
If your plan did not include Placements of EH Sourced Candidates when you signed your Customer Agreement, Placement Fees apply even during your Minimum Term.

5. Attribution

An EH Sourcing Activity may occur even if the candidate is already known to you, for example, a past applicant, former candidate, or alumnus. A new EH Sourcing Activity to a different role is a separate chargeable event.
A candidate is engaged or hired “as a result of” an EH Sourcing Activity where, as shown by our platform records, the EH Sourcing Activity occurred before the candidate applied for or was engaged for the relevant role, and the candidate applied or was engaged within 12 months after that EH Sourcing Activity. Our platform records determine attribution, subject to your right to dispute under clause 7.

6. Invoicing and Payment

Placement Fees are invoiced monthly, at the same time as your Employment Hero subscription invoice, and are payable on your existing payment terms.

7. Disputes

If you consider a Placement Fee has been incorrectly attributed or charged, you may dispute it by notifying us within 30 days of the invoice date, setting out the basis of the dispute.
We will review the dispute, taking into account our platform records and any information you provide, and respond within 30 days.
You are not required to pay a disputed Placement Fee until the dispute is resolved under this clause, provided the dispute is raised in good faith and within the time in clause 7.1.

8. Anti-Avoidance

If you deliberately arrange for a EH Sourced Candidate to be hired off-platform, or otherwise act to circumvent these terms, for the purpose of avoiding a Placement Fee that would otherwise be payable, the Placement Fee remains payable as if the Placement had been made on the platform.

9. Your Statutory Rights and Our Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under applicable law that cannot lawfully be excluded, restricted or modified.
To the extent we are entitled to limit our liability under applicable law, our liability to you for failure to comply with a consumer guarantee in respect of services (other than a guarantee that cannot be limited) is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
Subject to clause 9.1 and 9.2, our aggregate liability to you in respect of a particular Placement is limited to the Placement Fee paid for that Placement. To the extent of any inconsistency in respect of those placement services, this clause prevails over the liability provisions of your Customer Agreement.