Management Trainee (Sales）

JOB RESPONSIBILITIES:

– Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

– Engage with customers on TikTok by responding to comments and inquiries.

– Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

– Conduct daily stock counts to maintain accurate inventory levels.

– Handle incoming customer calls and assist as needed.

– Provide client service support for retail network and E-commerce

– Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

– Assist in scheduling customers’ jewelry repairs.

– Process E-commerce orders from beginning to end.

– Ability to handle complaints/feedback competently.

– Ensure merchandise and displays are consistently well-presented.

– Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

• Fresh graduates are welcome to apply and grow with us

• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment

• Service-oriented with strong interpersonal skills

• Passionate about helping others and driving client satisfaction

• Dynamic, energetic, positive, and driven to exceed targets

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

• General interest in working on different platforms, and a good knowledge of Excel

• Candidates must be willing to work on Weekends and Public holidays