🌟 Join Our Team at MADEC- a great leadership opportunity exists for NDIS Service Manager ! 🌟
Lead with Purpose. Drive Excellence. Empower Lives.
Are you a strategic and compassionate leader ready to make a lasting impact in the disability services sector? MADEC is seeking a dynamic NDIS Service Manager to lead and oversee the delivery of high-quality, person-centred disability support services across our organisation.
About the MADEC:
MADEC is a not for profit, community organisation. Recognised as a Public Benevolent Institution since 2014, we have been providing disability and youth supports in the Mackay region since 1973. We are a registered National Disability Insurance Scheme (NDIS) Provider in Mackay and a trusted provider of independence to those in need.
About the Role:
As the NDIS Service Manager, you will provide both strategic and operational leadership to our Service Coordinators and frontline teams. Your mission: to ensure service continuity, consistency, and excellence in client outcomes across a range of supports, including:
- Supported Independent Living (SIL)
- Community Access
- Short and Medium Term Accommodation
the NDIS Service Manager will foster a culture of collaboration, accountability, and psychological safety, working closely with the internal and external stakeholders to ensure compliance, innovation, and workforce wellbeing.
Key Responsibilities:
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Service Delivery & Compliance: Ensure all services meet legislative, regulatory, and quality standards. Lead audits, reporting, and continuous improvement initiatives.
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Risk Management & Planning: Apply proactive risk management strategies and lead service intake and referral assessments.
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Leadership & Workforce Development: Mentor and support Service Coordinators and Team Leaders. Oversee rostering and workforce planning to ensure sustainable, high-quality care.
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Practice Leadership: Champion the Person-Centred Active Support (PCAS) model and engage directly with clients and stakeholders to evaluate and enhance service delivery.
What You’ll Bring:
- Proven leadership experience in disability or community services
- Strong knowledge of NDIS frameworks, compliance, and quality standards
- Exceptional communication, coaching, and team-building skills
- A passion for person-centred care and continuous improvement
- Relevant qualifications in Disability, Community Services, or Management🌟
What We Offer:
MADEC is committed to supporting our staff with a range of benefits, including:
• Attractive remuneration and salary package and benefits. 🌟
• Rewarding career, Training & Development: Grow with us through robust training programs. 📚
• Work/Life Balance: Enjoy flexible working arrangements.
• Inclusive Culture: Join a team that values diversity, inclusion and excellence. 🌍
• Wellbeing Support: Access to expert advice and support through our Sonder Employee Wellbeing Program.
• Rewards & Benefits: Enjoy incentives, salary packaging, and growth opportunities. 🚀
• Vehicle Benefits: Access to our company fleet. 🚗
Employee Value Proposition:
Our organisation has strong values and purpose, empathetic leadership, and a place where all people feel they belong. MADEC has a diverse and inclusive culture offering challenging work with a shared purpose for our people. We look for passionate, imaginative, and kind individuals who value flexibility and a great working environment. Live well, work well, share well at MADEC. 🌟
About You:
To be successful in this role, you will need:
• Qualifications: Min. Diploma Qualification in Community Services (or equivalent) and Management & Leadership. 🎓
• Licenses: A valid Queensland Driver’s License. 🚗
• Screening: Current Working with Children Check, NDIS Worker Screening, and/or ability to attain LCS2. ✅
• Experience: Min 3 years experience in NDIS Leadership & Management and or in equivalent role.
• Passion: A genuine commitment to supporting people with a disability and leading a positive team culture. ❤️
• Values: A strong alignment with our core values of Person-Centred; Trust; Empowerment; Community; and Excellence. 🌍
Why MADEC?
Our team members say it best:
“Working at MADEC is incredibly rewarding. The support, training, and sense of community make it a fantastic place to grow both personally and professionally.”
Ready to make a difference? Apply now and be part of something truly special at MADEC! 🌟
How to Apply:
If you are ready to make a meaningful impact and join a team that values your contributions, we encourage you to apply via SEEK. Please include your resume and a cover letter outlining your motivation for the role and how you meet the essential criteria.
For more information or to request a copy of the Position Description, please contact Karen Low, People & Culture Manager, at hr@madec.org.au.
