CUSTOMER EXPERIENCE COORDINATOR – WORKFORCE AUSTRALIA
Position: Customer Experience Coordinator
Location: Five Bridges, Rockhampton
Department: Employment Programs
Employment Type: Full-Time
Create positive change in community
Five Bridges is an established organisation, born from a passion to assist local Aboriginal and Torres Strait Islander communities in a hand on, feet to the ground manner that will see our local communities flourish.
We are seeking an experienced and highly organised Customer Experience Coordinator to provide support to our customers as part of our Workforce Australia specialist contract.
As a Customer Experience Coordinator, you will lead from the front and provide exceptional customer service and administrative support to both our customers and the team.
This is a Fulltime opportunity working Monday to Friday and reports to the Employment Services Manager.
The role acts as a concierge, engaging with customers to ensure a positive first impression while education the community on the benefits of employment services program through direct promotion and business development.
• Excellent customer service and interpersonal skills
• Monitor outcome performance to maximise the achievement of organisational and contractual KPIs, ensuring identified improvements/gaps are addressed with Leaders in a timely manner
• Proven experience in case management service delivery
• Highly developed administrative and organisational skills
• Ability to analyse job requirements and effectively support customers according to their needs
• Exceptional verbal and written communication skills and ability to adapt style to suit the audience
• Work collaboratively with Leaders and other relevant staff whilst providing clear communication, direction and feedback relating to outcome performance.
• Gather evidence to meet administration requirements
• Good problem solving skills and workplace initiative
• Organise daily schedules and appointments through internal and external programs
• High level of computer literacy
• Builds rapport easily and quickly
• Capability to interact with people from diverse backgrounds and cultures
• A self-motivated, enthusiastic, and reliable work style
• Previous experience in operating Federal Government Employment Systems would be preferred but not essential
About You:
• Current C Class Driver’s License
• Valid Working with Children Blue Card (or the ability to obtain one)
• Cultural Sensitivity: Demonstrated ability to work effectively with Aboriginal and Torres Strait Islander communities, honouring traditional cultures and values.
• Effective Communicator: Proven ability to engage and collaborate with Aboriginal and Torres Strait Islander people.
Why Choose Five Bridges?
At Five Bridges, we’re committed to providing our staff with exceptional benefits, including:
• Professional Growth: Opportunities for career development and skill enhancement.
• Inclusive Environment: A supportive, welcoming workplace that values diversity.
• Collaborative Culture: A team-oriented atmosphere where your contributions are valued.
• Work-Life Balance: A balanced work schedule to support your personal and professional life.
• Employee Wellbeing: Resources and support for your overall wellbeing.
• Innovative Atmosphere: An environment that encourages creativity and innovation.
• Community Impact: Make a meaningful difference in the lives of individuals and the community.
Ready to Make an Impact?
If this sounds like the perfect opportunity for you, apply today and become a valued member of our passionate team at Five Bridges. Your role as a Customer Experience Coordinator will contribute to meaningful change and community development.
