Are you a proactive Level 2 Engineer with a strong work ethic, seeking your next rewarding challenge? Join Integrated ICT, a Market Creations Company, and become an essential part of our dynamic team based in Perth or Geraldton.
We’re looking for a motivated professional who takes pride in delivering exceptional customer service and communicates confidently with clients at all levels, both in person and over the phone. Your logical troubleshooting skills, keen attention to detail, and ability to learn quickly will set you apart. A collaborative approach, positive attitude, and professionalism in every interaction are key qualities for your success in this role.
Your new role is diverse, with a mix of project and field work. You’ll provide customer support via our service desk, responding to incoming support requests and attend client sites to support on premise technical requirements. Your focus will be on responding to server / network escalations and technical project delivery for a range of clients generally sized between 10 – 200 users.
Join our team and work with driven and passionate people who collaborate and support each other to achieve success. If you’re passionate about technology, thrive on finding solutions, and are committed to delivering outstanding customer service, we want to hear from you.
In this position, you’ll:
- Provide expert technical support to clients
- Provide support in maintaining our cloud environment—contributing to the management of our data centres in Geraldton and Perth
- Communicate complex technical concepts clearly to non-technical clients
- Remain composed under pressure and proactively solve problems as they arise
- Embrace professional development opportunities and willingly share knowledge with your team
- Travel to regional areas as needed to support our clients
Skills & Qualifications
- Microsoft certified, (may include Security, Azure, M365)
- Understanding of Microsoft Windows Server and its management roles
- Windows Hyper V / Microsoft Office 365 support experience
- Experienced in Microsoft Intune
- Efficiently manage configuration of desktops and server related roles (exchange, AD, DNS, DHCP, Terminal Services, etc.)
- Knowledge of cloud and backup infrastructure
- Fundamental understanding of networking and firewall configuration
- PSA experience preferred
- At least 3 years’ experience in a professional ICT environment
- A current driver’s license
About Integrated ICT
We operate from offices in Perth and Geraldton, with a reputation as one of Western Australia’s leading ICT service providers. Our success is driven by a dynamic and expanding team of ICT consultants, technical engineers, and support staff, as well as enduring partnerships with valued clients and industry-leading vendors. As our portfolio of clients continues to grow across diverse sectors—including Local Government Authorities, Schools, Not for Profits, Health, Mining, Corporates, and SMEs—you will be joining a collaborative environment that values innovation, expertise, and professional development. Integrated ICT is ISO/IEC 27001:2022 certified, demonstrating our commitment to the highest standards of information security across all aspects of our ICT services and is proud to be a WALGA preferred supplier and Department of Education panel integrator.
Our mission is to put the end user at the forefront of every innovative Information & Communications Technology solution we provide. By doing our job well, our clients can get on with doing their job better.
For more about us go to www.integratedict.com.au
To join our vibrant, growing team click apply or send your cover letter and resume to: hiring@integratedict.com.au
