Super-Heroes (Super Recoveries Officer)

IFS are currently on the lookout for highly motivated and determined people to make a difference to the retirement savings of workers. We are currently recruiting.

• Flexible and Hybrid Workplace
• Professional CBD Offices
• Great Team environment

IFS are currently on the lookout for highly motivated and determined people to help Australian workers retire with dignity, security and confidence. While officially the role title is “Super Recoveries Officer”, we see them as “Super-heroes”.

These Super-heroes will be recovering unpaid superannuation on behalf of industry super funds’ members – working people! Successful Super-heroes believe in the importance of their work, have a professional phone manner, are goal focused and are effective communicators. Behind their friendly and positive attitude is a steely determination to achieve their goals – that is to get the money owed to workers into their superannuation accounts where it belongs. They are willing to take on a challenging role that will bring excellent rewards in a supportive environment.

We are looking for future Super-heroes who are:

• great communicators and can quickly establish rapport over the phone
• IT savvy and can quickly adapt to new systems
• able to organise their day to get their work done efficiently
• driven and determined to meet performance targets
• quick learners and can follow complex processes
• strong team players, show consideration for others’ opinions and maintain a professional approach in supporting all employees of IFS and clients

The following will give prospective Super-heroes an advantage:

• experience in debt collection or in a contact centre
• experience with Microsoft Dynamics
• a basic understanding of the Superannuation industry

You must have full Australian working rights to apply.

IFS is an equal opportunity employer.

If you are interested in being a Super-hero (Super Recoveries Officer), apply now.