About Hills:
For over 75 years, Hills has been at the forefront of innovation, continually evolving to meet the needs of our customers. Our focus is on delivering cutting-edge technology products and service solutions that enhance the health and security of Australians. Hills Health Solutions is a key division, providing nurse call solutions, patient engagement systems, and Wi-Fi networks to hospitals and aged care facilities across Australia and New Zealand. We pride ourselves on our ability to adapt, innovate, and maintain strong client relationships.
Position Purpose:
We are seeking a strategic thinker with exceptional communication skills and deep technical expertise in Hills Nurse Call, DECT, and Patient Experience Systems (IPTV & MATV), including third-party integrations. The successful candidate will manage client accounts, ensure client satisfaction, and oversee field service work across our customers located in the Woolongong to Canberra region. This role requires a hands-on approach to diagnosing faults, conducting repairs, and maintaining systems to the highest standards. You will also work closely with our R&D team on high-level fault resolution.
Key Responsibilities:
Diagnose faults, perform service and maintenance repairs, and maintain Hills equipment onsite.Conduct site visits to assess additional client requirements, recommend appropriate Hills products/services, or coordinate with relevant Hills Health resources.Provide technical leadership for service activities at Tasmanian sites, including recommendations and up-to-date technical insights on infrastructure for the Service Department.Ensure successful service delivery from both technical and administrative perspectives.Offer technical support for installations and fault resolution, including assistance for the Hills Technical Assistance Centre.Consistently deliver exceptional customer service.Train and guide customers on the correct use of Hills equipment.Carefully monitor and manage monthly expenses, including tools, mobile phone, company vehicle, and material ordering.
Key Competencies:
Proven ability to work independently as a part of a high-performing team.Demonstrated expertise in risk analysis and redundancy planning for corrective and proactive maintenance of nurse call and patient entertainment equipment.Strong verbal and written communication skills for effective interaction with individuals at all levels, including senior management and key stakeholders.Exceptional attention to detail, with strong planning and organizational skills to prioritize tasks and meet deadlines.Ability to exercise sound judgment and initiative in acquiring new skills while working independently with minimal supervisionPassionate about adding value and demonstrating a sense of urgency in completing work objectivesQualifications and Certifications:
Electronics trade certificate.Certificate/Qualification in Electronics or comparative experience.Current driver’s license.OH&S General Induction Construction Card (White Card) & Cabling License.Working With Children Check or Vulnerable People Check.Additional industry-relevant construction/technical cards would be advantageousRequired Knowledge:
Audio Visual and MATV knowledge is an advantage.Ability to construct and modify databases using SQL Why Join Hills Health Solutions?
At Hills Health, we value innovation, customer satisfaction, and professional growth.
You will have the opportunity to work with cutting-edge technology, lead key projects, and make a meaningful impact on the healthcare industry in Tasmania.
