Reporting to: Head of International Delivery
Contract Classification: Part Time
Location: On-site, Manchester – The Academy Clinic site
About us:
Harley Academy is the UK’s largest postgraduate training provider in aesthetic medicine, established in 2015. As leaders in higher education for aesthetics, we set the benchmark for patient safety by raising educational standards for non-surgical cosmetic procedures, including injectables and cosmetic dermatology.
The Academy Clinic is our clinical setting, where patients receive safe, effective aesthetic treatments delivered by highly trained practitioners. Our approach prioritises understanding patient motivations, ensuring expectations are realistic, and enhancing both appearance and well-being.
Position Overview:
We are seeking a passionate and dedicated Aesthetic Practitioner to join our team. The ideal candidate will be qualified to NVQ Level 4 (or equivalent) and have a minimum of one year’s experience working in aesthetics.
In this unique role, you will have the opportunity to work within The Academy Clinic — a leading training facility for Harley Academy, the UK’s largest postgraduate training provider in aesthetic medicine. Here, we are committed to advancing safety, standards, and best practice across the aesthetics industry.
This position offers a rare blend of clinical practice and professional development. You will be supported with expert training and mentorship, enabling you to refine your skills, grow your expertise, and actively shape your role as the team evolves.
By working with us, you will gain exposure to a diverse range of clients and aesthetic treatments, while becoming an integral part of our mission to combine excellence in care with a commitment to advancing the industry.
Primary Responsibilities:
- Performing facial aesthetic skin treatments, including Hydrafacial, microneedling, chemical peels, skin consultations, laser treatments and other energy based devices with precision and care.
- Promoting and selling the brand’s unique offerings, including treatments, home care products, and personalized skincare plans. This includes representing the brand as an ambassador across social media and at events.
- Building and maintaining an in-depth knowledge of skincare, treatments, and product lines, ensuring you are always equipped to offer expert advice.
- Delivering an exceptional customer experience at every touchpoint, from initial consultations to follow-up care, both in-clinic , by email and over the phone.
- Confidently addressing and overcoming selling challenges, attracting and engaging customers while incorporating the client journey and brand story into every interaction.
- Meeting and exceeding individual performance targets, contributing to the clinic’s overall success.
- Identifying and analyzing trends in customer satisfaction and dissatisfaction to support continuous improvement.
- Ensuring accurate and up-to-date client records, adhering to clinic protocols and confidentiality standards.
- Collaborating closely with senior practitioners, doctors, and front-of-house staff to maintain and enhance the high standards of service expected in our clinics.
- Supporting the smooth day-to-day operations of the clinic, ensuring a seamless and professional environment for both clients and team members.
- Support the marketing team with social media
This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Other duties may be assigned as needed to meet the organisation’s objectives
Skills and Experience:
- Experience with chemical peels, microneedling, laser treatments, skin consultations, and skincare retail is essential.
- Training in leading brands such as Mesoestetic, SkinPen, Neostrata, and Obagi is desirable but not required. We are happy to provide training for the right candidate.
- A team player with strong interpersonal skills, able to build relationships and collaborate effectively with colleagues and clients alike.
- Exceptional customer service abilities, ensuring every client feels valued and cared for throughout their journey.
- A proactive mindset, with a passion for exploring opportunities and using initiative to contribute to the clinic’s success.
- A strong interest in working within both a boutique-style clinic and the training academy environment, with a desire to contribute to the company’s overall growth and success.
- Passionate about skincare and skin treatments, with a commitment to helping clients achieve their goals.
- Adaptable and ready to embrace the challenges of working in a rapidly evolving company, thriving in a fast-paced environment.
- Flexibility in scheduling, including availability to work on some Saturdays to meet client needs.
Our Perks:
At Harley Academy, our employees are the cornerstone of our success. We prioritise staff well-being through a comprehensive benefits package including:
- Commission scheme in addition to salary
- The Harley Academy Social Committee organises a diverse array of events throughout the year, catering to all our staff.
- All employees are entitled to a staff treatment allowance which renews annually and can be redeemed across multiple treatments at any of our sites. Treatments range from anti-wrinkle, filler, skin boosters, as well as complimentary facial peels all year round.
- Family & friend discount scheme.
- All staff have continuous access to our registered organisational-therapist, for one-off or ongoing appointments.
Our Values:
- Ethical
- Excellence
- Authentic
- Positive Growth Minded
