Consultant – Coupa experience/certification essential
The role will include the ability to support Management and Senior staff in a range of engagements through the consulting lifecycle including:
• Provide strategic guidance to clients on general technology and IT infrastructures
• Provide expert technical assistance to clients, including training and feedback
• Communicate with staff at all levels of client organizations
• Conduct research as needed to gain a thorough understanding of customers’ system specifications, work practices, and the nature of the business
• Assist clients through the change-management process
• Design, test, integrate and monitor IT systems
• Prepare documentation and progress reports for clients
• Create training materials for client users and other consultants
• Providing pre-sales support to Management and Senior staff as required
• Understanding Customer’s systems specifications, their work practices and nature of their business
• Analysing IT requirements and give advice on use of IT systems according to project objectives
• Providing clear concise content as required, including conducting/facilitating oral presentations, document preparation and progress reports to Management and Customers (Stakeholders)
• Identifying potential clients and building and maintaining positive relationships with existing and potential Customers
• Identifying potential issues and risks
• Providing after sales support and customer support as required
PRE-REQUISITES
• A minimum of 3 -5 years proven IT consultancy experience
• Experience in the supply-chain industry and understanding of best practices
• Experience in facilitation and the ability to work in different lines of businesses as required
• Knowledge of Logistics and Spend Management areas – preferable
• Knowledge in and experience with our partners IT systems.
QUALIFICATIONS/CERTIFICATIONS
• Appropriate tertiary qualifications or experience in Information Technology or related field.
• Accreditation in either Coupa, SAP, SAP Ariba, BlueYonder – preferable
ESSENTIAL PERSONAL ATTRIBUTES
• Listening
• Ability to prioritise workload
• Ability to deal appropriately with internal & external customers
• Ability to set direction at high and detailed levels
• Ability to deal with different customers with different needs and wants
• Experience and knowledge of the detailed components required to deliver a system
• Dealing with ambiguity and uncertainty
• Communicating concepts at a high level.
• Strong interpersonal skills.
• Leadership and facilitation skills
• Technical, analytical, and written communication skills
• Influencing, negotiation, conflict resolution and presentation skills.
• Liaison skills.
• Must be a strong relationship builder with experience with managing both business and technical relationships
• Passionate about building a service delivery culture to FourPL
• Resilient and supportive to manage change in behaviours, technology and processes
• Must be able to translate technical environments into business language
• Strong commercial acumen
• Innovative in approach to delivering services
• Passionate about emerging technologies and how they can be applied to drive customer and business outcomes
• Focus on delivery of outcomes to the customer
• Logistics and Supply Chain knowledge and expertise desirable
