We are the leading provider of Managed Technology Solutions to local and regional organisations in Australia where we help businesses across the nation to harness office technology to improve productivity, efficiency and growth.
Our customer relationships and delivering outstanding experiences are critical to our success as a Technology Partner and we are looking for a highly organised and customer focused Service Delivery Coordinator to join our Mildura team. You will play a vital role in ensuring exceptional service delivery, customer satisfaction, and efficient stock management.
Your areas of focus will be:
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Customer Support – you will build positive relationships and act as the main point of contact for our clients, managing their service requests, inquiries, and concerns promptly and professionally.
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Service Call Management – utilising service management software you will provide high-quality print service, manage technical resources to enhance productivity and first call effectiveness.
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Procurement and Deployment – process equipment orders in line with customer sales orders and communicate with clients to coordinate deployment of equipment
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Stock Management – proactive initiative will be taken to ensure stock locations are accurate, utilising warehouse inventory where possible and submitting of warranty returns.
What you need to succeed:
- Proven experience in customer support or service coordination, preferably in a related industry.
- Strong organisational skills and attention to detail, with the ability to prioritise and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills to build positive relationships with customers and colleagues
- Ability to exercise initiative
- Proven problem-solving skills, both technically and based on client expectations
What We Offer:
A competitive salary + sales bonus with opportunities for professional growth and exposure to cutting-edge technology and innovative solutions. We are agile and always looking to grow our business and our people while we continue to cultivate a supportive and inclusive work environment.
Want to know more about efex – https://www.efex.com.au/
How to Apply:
If you feel this role is right for you, and you meet the qualifications listed above, we encourage you to apply. Please submit your resume and a cover letter to this job ad. Be sure to answer our screening questions or we will assume your application is not genuine.
