The Realm Precinct is busier than ever and are searching for a Superstar Duty Manager, to join our rapidly expanding, innovative and award-winning Team.
Our Story
The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.
Doma Hotels has been developing and managing hotels in Canberra for over 30 years, and today, Doma Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.
We are passionate about high performance living and wellness. We are not just a company; we are a community vested in each other’s success. We value humility and a team approach at every level of the company.
About the role
Working in a fun and lively environment, The Superstar Duty Manager creates memorable moments for guests that will keep them coming back for more. Whist on shift, the ADM is responsible leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The ADM makes sound decisions based on situation analysis ensuring our guest and staffs safety is paramount, and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.
We are seeking a warm and welcoming personality, a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team whilst on shift.
Responsibilities include:
Leading service-excellence operations of the Front Office within the hotel
Management of customer feedback and complaints
Delivering exceptional service experiences
Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered
What you will bring
At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you’ll adore interacting with our guests.
Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:
knowledge and skills at a level adequate to train the Front Office Team
advanced time management skills and ability to manage other competing priorities
motivation to build strong rapport with guests and colleagues through effective communication
leadership and mentoring capabilities to build an inclusive and supportive team
ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data
excellent personal presentation and presence
willingness and ability to exceed expectations
Ability to work rotating shift including early mornings, evenings, and weekends
Understanding of IT applications: Opera PMS, Micros and Microsoft software
Why you want to join our Team
At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.
Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.
