Is your future at Dermalogica?
• Global number one Professional Skin Care Company
• Career progression within a multinational company
• Incredible work culture that supports openness and connectivity
Life at Dermalogica
At Dermalogica we value innovation, commitment and excellence. Our Tribe embodies our core values, are passionate about innovation, and are passionate about educating and delivering outstanding services to our customers. We believe in our people and what they are capable of, which is why our team members are rewarded right from the beginning. These are just some of the amazing perks and rewards on offer:
• Competitive salary package, with annual performance-based salary review and bonus. Commission Structure.
• Countless opportunities for education and development including mentoring, access to Unilever LMS learning Hub, access to Dermalogica’s Post-Graduate Education, LinkedIn Learning, Annual Guest Speakers and Business Leaders.
• Extra perks include $100 Monthly Product Allocation, Income protection insurance, 40% discount on services at our Corporate Concept Store
• Mental Health & Wellbeing Program
• Free Counselling through our Employee Assistant Program
• A generous Paid Parental Support Program
The Company
Dermalogica, the world’s preeminent professional skin care brand, and Unilever, one of the world’s leading personal care companies, have joined forces to redefine prestige skin care worldwide, making Dermalogica the cornerstone for Unilever’s Prestige Personal Care Division. Dermalogica continues to be an entrepreneurial company that fosters personal well-being and integrity in a hands-on environment making us one of the world’s most respected skin care lines.
About the Role:
Lead with Passion. Manage with Purpose. Elevate the Professional Skin Care Experience.
Are you an experience salon business owner or salon manager ready to take your career to the next level? We are seeking an experienced, dynamic, and results-driven Multi-Site Concept Store Manager to oversee the daily operations and strategic growth of Dermalogica’s Flagship Concept Store locations. This is a hands-on leadership role for an individual with strong business acumen, exceptional team leadership, and a passion for delivering excellent client experiences.
As the Multi-Site Concept Store Manager, you will be responsible for budgeting, profit and loss management, business strategy, staff performance, and overall operational excellence. You will also actively perform treatments, motivate and lead your teams, set and track KPIs, and work closely with the General Manager to ensure business goals are met.
Key Responsibilities:
• Operational Management
o Oversee the day-to-day operations of Chatswood Concept Store, QVB Concept Store and Melbourne Emporium Concept Store ensuring high standards of service and compliance across all sites.
o Manage rosters, inventory, and resources efficiently to meet operational needs.
• Financial Oversight
o Own the P&L for each location; manage budgets, control costs, and maximise profitability.
o Analyse financial reports and implement strategies to drive revenue growth and reduce expenses.
• Leadership & Team Development
o Lead, motivate, and mentor concept teams to achieve performance goals and deliver exceptional client service.
o Conduct performance reviews, training, and development plans.
o Recruit and onboard high-performing team members.
• Client Experience & Sales Growth
o Promote client retention strategies and loyalty programs.
o Drive retail and service sales by coaching staff on upselling and cross-selling techniques.
o Monitor client feedback and ensure consistent, exceptional experiences.
• Strategy & Planning
o Contribute to the development and execution of business strategies to grow the client base and enhance brand visibility.
o Set and monitor performance targets for individual salons and team members.
o Implement marketing and promotional activities in coordination with the marketing team.
• Treatment Delivery
o Perform treatments as required to support team operations and model best practices. Cover shifts where required.
o Maintain knowledge of the latest trends, products, and techniques in beauty and skincare.
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Requirements:
• Proven experience as a Salon Manager, Multi-site Manager, or Salon Owner/Clinic Owner.
• Strong understanding of profit & loss, budgeting, and financial accountability.
• Exceptional leadership and people management skills with experience in performance development.
• Skilled in treatment delivery, ideally Diploma of Beauty & Dermal Science
• Strong knowledge of sales techniques and client retention strategies.
• Excellent organisational and multitasking skills.
• Confident using salon software systems and Microsoft Office.
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Desirable:
• Experience managing 2 or more salon/clinic locations.
• Experience in launching or expanding new sites or services.
• Understanding of current trends in beauty, skincare, and wellness industries.
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Benefits:
• Competitive salary and commission structure
• Discounted treatments and monthly product allocation
• Ongoing training and career development
• Opportunity to shape and grow a thriving professional skin care brand
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Join us and lead a passionate team to success while delivering professional treatments with excellence.
Next Steps
Our unique and positive culture ensures employees are surrounded with incredible and inspiring people, amazing opportunities, experiences and challenges, enabling them to be the best they can be in everything they choose to do. If this sounds like the company culture and career opportunity you’re seeking, then please click to apply.
After submitting your application, you may receive an email invitation to complete an initial online video interview from HireVue. Simply complete your interview at a time and place that suits you, within the timeframe provided. Video interviews give us more flexibility in our initial hiring process and offer you a chance to provide a more personal impression of you.
