Job Opportunity: Regional Manager, Advice
Join our dynamic financial services team as a Regional Manager, Advice, where you’ll lead the charge in driving excellence across our Advice operations. Reporting directly to the Chief Advice Officer, you’ll oversee strategic initiatives, support M&A integration, and inspire high-performing teams across your region.
What You’ll Do:
- Deliver exceptional client outcomes by championing consistency and quality in advice operations.
- Lead people management, including recruitment, mentoring, and performance development.
- Drive regional strategy, aligning with executive goals and fostering a strong workplace culture.
- Monitor budgets, ensure compliance, and implement innovative business improvements.
What We’re Looking For:
- Proven leadership experience in financial planning or advice operations.
- Strong HR management skills and a passion for building high-performing teams.
- Expertise in compliance and operational efficiency.
- Tertiary qualifications in Business, Management, or related fields. Financial Planning certifications are a bonus!
If you’re ready to shape the future of advice in our organization, we’d love to hear from you! Apply now to make your mark.
Position Title: Regional Manager, Advice
Position Type: Full Time
Reports to: Chief Advice Officer (CAO)
Primary Role
- Advice Operations: Oversee the delivery of advice within your region to ensure consistency across the group with Client Value Proposition (CVP) and the “CAG Way”.
- Strategy Development: Support the onboarding of M&A activity within the region. Support and implement strategic changes developed by the Executive Team for the region.
- People Management: Oversee people management such as leave, performance monitoring, grievance handling, training and development for all staff within the Advice region. Assist with employee lifecycle management.
- Culture Management: Champion a strong workplace culture through inclusive leadership, regular communication and CAG cultural initiatives
- Mentoring: Providing mentoring, training and development opportunities to all staff within the Advice region
- Actively promote, manage and achieve the Objectives and Key Results (OKRs) set for the region.
- Financial Management: Monitor and maintain the allocated budget for the region including management of staff expenses, travel requirements and operating expenses related to the delivery of Advice.
- Compliance: Ensure adherence to all internal and external compliance requirements and policies
Duties and Responsibilities
Advice Operations:
- Support the delivery of Advice by ensuring a consistent, high-quality client experience across all touchpoints.
- Ensure all Advisers within the region adhere to company processes and policies in relation to the delivery, creation and research related to Advice.
- Working with the Chief Operating Office and Adviser Operations Departments ensure that appropriate workflows and implemented and followed
- Monitor and support the achievement of OKRs set for the region
- Maintain close relationships with clients and stakeholders were appropriate
- Champion marketing initiatives and efforts for individuals, the region and the wider business as appropriate and/or requested
- Educate and support the Adviser group to develop sound and considered advice strategies that support client goals, advice compliance and align to the CAG investment philosophy
- Ensure that staff uphold the pricing methodology within the region
- Provide high-level oversight of workflows and business systems, supporting automation, efficiency, and data integrity
Strategy Development:
- Support the onboarding of M&A activity and integration into the region as directed
- Support the development, implementation, and review of business strategies
- Contribute to business improvement initiatives, change management and strategic planning within the region.
- Provide recommendations to the Executive and Senior Leadership teams on business process improvements, changes and new initiatives.
People Management:
- Manage HR functions for the region including leave management, performance management, grievance management, succession planning, etc.
- Where required or needed, escalate HR issues to the Chief Advice Officer (CAO) and/or the HR Department
- Ensure consistent employee adherence to company policies and procedures
- Provide regular feedback to all staff through one-to-one meetings
- Manage staff remuneration expectations through regular conversations, ensure open and regular feedback to CAO and HR on salary and reward expectations
- Manage, in conjunction with HR, any underperformance, cultural or behavioral issues within the Region. Enable, through regular team meetings and one-to-ones, early intervention in the case of issues or concerns and provide updates to HR where appropriate.
- Act as the first point of contact for Staff HR enquiries within the region.
- Support recruitment and onboarding activities
Culture Management:
- Ensure CAG culture and values are upheld by all staff within the region
- Champion a strong workplace culture through inclusive leadership
- Embody the CAG culture strategy
- Work alongside HR to monitor and report any culture issues
- Mediate workplace grievances and where appropriate escalate to HR
- Encourage a working environment that promotes and embraces the company values
Mentoring:
- Provide mentoring and leadership guidance to junior staff including support and junior/PY advisers.
- Make recommendations for staff promotions
- Encourage staff training and development opportunities
Financial Management:
- Assist in the development of annual budgets
- Adhere to set budgets as provided by the Finance Department
- Monitor budgetary spending within the region, ensuring that funds are appropriate used through the management of staff travel, expenses, reimbursements etc
- Ensure that spending is accurately reported to the Finance Department.
Compliance:
- With support from the Compliance Manager ensure adherence to all regulatory requirements, including ASIC and FASEA standards across all staff, processes and operations
- Where required, contribute to the updating of company policies and procedures
Skills, Knowledge, Abilities & Attitude Required
- Effective management skills to provide support and guidance to all staff; goal management and setting,
- Experience with HR functions, recruitment, performance management, employee lifecycle management
- Effective verbal and written communication skills
- Knowledge and experience of financial planning processes, systems and procedures
- Experience with compliance management
- Strong leadership skills
- Experience managing budgets and operational costs
Qualifications & Other Requirements
- Tertiary Education in Business, Management or a similar related field.
- Project management certifications an advantage
- Financial Planning certifications an advantage
- Adhere to policies and procedures in relation to compliance with financial services law and the Company’s AFSL conditions.
- Adhere to the Company’s policies and procedures.
