Primary Role
This role will assist with key HR tasks, including preparing employment contracts, managing onboarding processes, maintaining employee records, coordinating HR events and responding to HR enquiries. The role will support the employee lifecycle management, pre-employment checks and HR projects, fostering strong relationships with both onsite and remote team members.
Duties and Responsibilities
HR Administration:
• Initiate all new starter contracts and documentation
• Initiate all variation letters for changes to employment agreements
• Distribute onboarding documentation and liaise with new starters to ensure completion before joining.
• Generate documentation related to people processes, including but not limited to flexible work agreements, leave, change of hours, career breaks etc
• Manage employee records by ensuring that all files are up to date with relevant documentation
• Assist in ensuring that all HR events are scheduled and appropriate communications are sent to all staff.
• Manage the HR events schedule and update when appropriate
• Prepare documentation related to offboarding, working with the HR Manager and finance department on settlement figures
Onboarding & Pre-Employment:
• Build and schedule onboarding plans for new joiners, ensuring a seamless start for all employees.
• Coordinate pre-employment checks and communication completion status to relevant stakeholders.
• Work with line managers, buddies and team members on the onboarding program for all new joiners
Performance Management & Employee Lifecycle:
• Assist in drafting job descriptions, job adverts and respond to applications from candidates
• Assist in initial HR interviews for junior positions within the company
• Collate interview feedback and provide summaries on candidates and overall recruitment processes
• Monitor reviews, check-ins and employee engagement surveys to ensure consistent feedback and development
• Actively participate in the CAG culture club, ensuring staff engagement and involvement in culture activities
• Make suggestions for staff initiatives, events or programs to foster engagement and align staff to the CAG values.
HR Support:
• Manage, monitor and respond to basic queries assigned to the HR inbox, escalating matters as required
• Handel employee inquiries regarding HR policies, employee benefits and other HR related matters
• Manage updates to the HRIS
• Assist in the development and drafting of HR policies and procedures
• Provide support for HR ad-hoc projects
• Plan and manage HR events, such as team-building activities, workshops, and recognition programs
• Foster strong relationships with onsite and remote team members, ensuring effective communication
• Provide support, where requested, for the Senior Leadership Team and Executive Leadership team.
Skills, Knowledge, Abilities & Attitude Required
• 1-3 years of experience in HR or a related field, preferable within an SME
• Proven experience in onboarding new joiners is highly desirable.
• Strong organisation skills with attention to detail
• Comfortable and professional when interacting with senior team members
• Excellent written and verbal communication skills
• Outgoing, proactive and approachable with a genuine passion for people
• Tech savvy, previous experience with an HRIS, MS office suite and virtual communication tools
• Comfortable working with remote teams and managing relationships across different locations
Development
• Mastering HR Processes: gain a thorough understanding of the company’s HR systems, policies, and procedures, particularly those related to onboarding, employee lifecycle management, and compliance documentation
• Effective communication: develop the ability to confidently and professionally interact with employees and senior team members, both onsite and remotely
• Time Management & Organisation: Lean to prioritise tsks effectively to manage competing deadlines
• Technology proficiency: become proficient in the HRIS platform, rewards and recognition systems, and other tools used by the company
• Employee relationships: build rapport with employees in all locations to foster trust and collaboration
Qualifications & Other Requirements
• Tertiary qualifications in Human Resources or a related field
• 1-3 years of experience in a HR or administrative role, ideally within an SME or professional service environment
• Previous knowledge and experience with Employment Hero or similar system an advantage
• Excellent attention to detail, particularly in documentation and record keeping
• Strong time management skills with the ability to handle multiple tasks and deadlines effectively
• Outstanding communication skills, both verbal and written, with the ability to interact confidently with employees at all levels, including senior leaders
