Role purpose
The Team Leader’s primary role is to support the Manager to implement and continuously improve structured, best practice service delivery that systematically engages youth in resolving challenges and improving wellbeing and safety of young people.
Key Responsibilities and Duties
- Manage the intake and allocation of clients who have been referred to the services
- Monitor caseloads and case plans and ensure clients are progressing towards goals
- Provide leadership to staff on service delivery to clients, allocation of internal resources to service delivery and support staff development by providing relevant advice to the Manager
- Develop and maintain positive and professional relationships with referral partners and other service providers
- Be accountable for achieving targets, including indicators that support service delivery and CQID strategic and operational plans
- Attend regular case collaboration meetings with external stakeholders including Child Safety and Youth Justice
- Supervision of staff effectively and efficiently, through the provision of clear work plans, and weekly staff meetings
- Contribute to the review and development of practice manuals and embedding into service delivery
- Attend client triage meetings with relevant government departments and other service providers
- Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
- At all times work within CQID’s Workplace Health & Safety Policies and Procedures
- Other responsibilities as directed by the Manager
Qualifications and experience
Essential
- Holds a current C Class Queensland Driver’s Licence
- Current Working with Children Check, “Blue Card”
- Holds or is willing to obtain a First Aid and CPR Certificate
Desirable
- Tertiary qualifications in Human Services ( Not essential)
- Qualifications or knowledge related to Child Protection
- Experience at successfully leading and developing Aboriginal and Torres Strait Islander staff members
- Experience at successful service delivery to Aboriginal and Torres Strait Islander people
Skills and attributes
- Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
- Competent in use of Microsoft Office software
- Experienced in client engagement and case collaboration
- Ability to communicate effectively; spoken and written
- Strong connection to and knowledge of local Indigenous Community
