At TravelCard, we thrive on being there for our customers in their time of need. It’s in our DNA and what makes us love what we do!
If you are looking for a truly rewarding, professional role which fits with your schedule, read on!
Our Travellers need compassionate superheroes, on the other end of the phone, who are available and capable to assist them when they need it the most.
We are looking for empathetic, professional and friendly people who will have their best interest at heart to join our On-trip Customer Support Service, which operates 24 hours a day, 7 days a week.
What is on offer:
- Great remuneration packing + up to 10% of base salary in bonuses + Super
- Hybrid work: Remote and from our stunning North Sydney office
- Join a company that values its employees, fosters a positive culture, and is committed to being there when people need it most!
- Join a fabulous team of people who love what they do!
- Genuine career growth and advancement opportunities
- Full training provided
- Paid day off on your birthday!
About the role
As travel demand returns and more Australians seek dependable travel insurance, there is no better opportunity to join an award-winning provider that offers a distinctive value proposition yet to be offered in the Australian market.
The purpose of this role is to ensure the safety and security of our travellers and support our global partners in providing exceptional customer service 24/7.
You will be:
- First point of contact, receiving inbound calls from on-trip customers, handling emergency assistance cases and general enquiries
- Listening attentively and providing tailored solutions that meet customers’ needs while complying with existing Service Level Agreements.
- promoting the company ethos by providing an exceptional customer experience
- working across a 24/7 rotating roster, seven days a week, to ensure coverage and availability for customers, whenever and wherever they need it the most (we will do our best to fit in with your availability/preferences)
- prepared to undertake and successfully complete all training
You’ll be part of a fast-paced, dynamic work environment and collaborate with a diverse, skilled team to provide exceptional service.
What we are looking for
- Previous experience as a customer service contact centre agent or professional transferable skills
- A mature mindset which is supportive and allows you to ‘walk in our customer’s shoes’
- Outstanding communication skills and the ability to demonstrate empathy while communicating with customers
- Analytical and problem-solving skills whilst working under pressure
- Reliability and punctuality
- Available to work across a 24/7 rotating roster (10 x 8 hour shifts / fortnight – shifts are 8am-4pm, 4pm–12am, 12am – 8am)
TravelCard’s story
TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. TravelCard implements the world’s first travel insurance solution with real-time payments – instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.
Our mission is simple; to simplify our customers’ travel insurance experience.
We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.
That’s what makes TravelCard different.
TravelCard Culture
TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.
This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.
Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry.
Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met.
We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.
If this opportunity excites you as much as it does us, we’d love to hear from you!
Given the vast volume of applications, we will pay close attention only to candidates who provide us with a cover letter, telling us why they feel called to apply for this role.
Just so that we know that you’ve read this thoroughly, please include the word TRAVELCARD in capital letters at the start of your cover letter.
Happy applying!
