TravelCard

Company Overview

About TravelCard Who we are TravelCard is part of the David Shield / PassportCard Group with operations in Israel, Germany and Australia. The David Shield / PassportCard group is half-owned by the White Mountains Insurance Group listed on the NYSE. TravelCard is a full-service underwriting agency specialising in travel insurance with future plans to expand into expatriate medical insurance. TravelCard implements the world’s first travel insurance solution with real-time payments – instantly, globally, on the spot, when our customers really need it. Our proposition: ‘Real-Time Travel Insurance’ We started with a simple insight; instead of treating travellers’ claims as a chore, we decided to trust our customers and treat them as we would like to be treated. That is how the idea of a payment card anyone can use anywhere, anytime they need help, was born. Today, we have successfully changed the travel insurance landscape in every market we are in. TravelCard is an award-winning product that will revolutionise the Australian Travel Insurance market as it has done in other countries. We provide an innovative real-time travel insurance solution anyone can use anywhere, anytime they need help. We deal with insurance claims right there, upfront, with no out-of-pocket expenses. Supported by a team of professionals at the end of the phone who are friendly, straightforward, compassionate and committed to solving and simplifying our customers’ travel insurance experience. Our Pillars We trust our customers. We pay claims upfront. We have a grown-up attitude to our customers. We do not second-guess their medical claims. We trust them and they trust us to sort out any issues they might have, straight away. We are in their pocket. Our customers carry us around wherever they go. We are only minutes away and we are there to help solve any travel needs. We go above and beyond for our clients. We stand fiercely for product quality, professionalism and quality of service. We understand the importance of 24/7 availability and take pride in the response speed we offer. We provide constant reliable communications and updates, so our customers know exactly where things are at, to reduce their levels of stress. We show genuine compassion and care towards our customers at the exact time they need it, which makes a big difference. We look after our Insurance Intermediaries (Brokers and Affinity Partners) Our customer-centric approach means that: We truly see our insurance intermediaries as part of our community and provide them with an extremely high level of service. Like our customers, our insurance intermediaries are at the centre of everything we do and we place them first. We understand that our insurance intermediaries’ success is our success which means our relationship with our partners is always worth much more than just the first transaction, it’s a relationship that can last a lifetime. We ensure that every interaction with TravelCard managers is seen as a genuine revenue-generating opportunity. We help insurance intermediaries grow their business with minimum effort on their part by providing easy-to-use systems, processes and support. That’s what makes TravelCard different. Travelcard’s Employee Experience TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market. This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference. Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance sector. Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met. We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.