About Cancer Council WA
Cancer Council WA is Western Australia’s leading cancer charity, working across every aspect of every cancer. We know that tackling cancer takes all of us. Together, we support families affected by cancer when they need it most, speak out on behalf of the community on cancer issues, empower people to reduce their cancer risk, and find new ways to better detect and treat cancer. With your help, we’re getting closer to a future without cancer. It’s all of us against cancer.
The opportunity
Cancer Council WA has an exciting opportunity for an Engagement Officer to join our Engagement team. If you love good customer service (and are exceptional at it!) and are passionate about making a difference, then we want to hear from you.
We are looking for someone to help us “paint the town yellow” and assist with the delivery of seamless campaigns and events across the Marketing and Fundraising Division.
Working within the Marketing and Fundraising Division, reporting to the Engagement and Partnerships Manager, you will be responsible for the supporter experience journey and seamless delivery for campaigns and events.
Based in Subiaco, this position is part-time (0.9 FTE). Some outside of hours work will be required for event support.
What you’ll be doing:
- Being the first point of contact for our supporters and fundraisers via phone and email; and delivering outstanding customer experience aligned with the brand values of Cancer Council WA
- Championing the supporter experience journey for all campaigns and events
- Nurturing supporter experience via outbound calls
- Managing email inboxes in a timely manner
- Providing exceptional support for all Fundraising campaigns, events, and partnerships
- Coordinating event logistics including run sheets, bump in and bump out, signage and marquees for community events, managing event kits and packs, taking photos and supporting social media coverage of events and fundraising activities
- Managing the merchandise, inventory and fulfilment programs as required
- Coordinating third-party suppliers, merchandise, event branding and vendors
- Assisting with post-campaign reporting and tracking requirements
- Delivering high-level administrative and data support to the Engagement team
- Providing administrative, logistic, and operational support for the planning and implementation of all Fundraising campaigns
- Facilitating data entry into the CRM for donations and fundraising campaigns and reporting as required by the Engagement team
- Preparing invoices, tax receipts and manage the financial reconciliation of the Engagement teams portfolio
- Cultivating strong relationships internally and externally
- Representing Cancer Council WA at appropriate meetings, seminars and other events.
About you
To be successful in this role, you will need:
- Experience in event co-ordination and high level, multifaceted event administrative support
- Experience in marketing campaign implementation
- Excellent customer service skills
- High level organisational skills and ability to work under pressure with demonstrated ability to prioritise tasks and meet deadlines
- Excellent written and verbal communication skills
- CRM and database management experience
- Ability to work unsupervised to achieve deadlines
- Experience in Fundraising will be highly regarded
- A tertiary qualification in Marketing, Events, or similar will be well regarded
- Demonstrated understanding of and commitment to the value of Cancer Council WA
- Positive approach to the workplace
Why work for Cancer Council WA?
- A collaborative and supportive team culture
- Access to flexible work arrangements and personal leave options to support your wellbeing
- Access to career growth opportunities, events, and training
- Access to our Employee Assistance Program for personal or work-related circumstances, assistance with career planning, or working through challenging situations
- Benefits of not-for-profit salary packaging and a meal entertainment card.
How to apply for this role
If you feel this is the role for you, then click the “Apply” button without delay. Please include your resume and a cover letter clearly outlining how your skills and experience match the key attributes of the role.
Applications close 5 pm Tuesday 24 June should be addressed to: Engagement & Partnerships Manager
Applicants are encouraged to submit their application as early as possible as Cancer Council WA reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.
For more information about the role or the Position Description please contact careers@cancerwa.asn.au.
We do not accept applications submitted by agencies.
Cancer Council WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability to apply. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.
We encourage Aboriginal or Torres Strait Islander candidates to apply. Please state on your application if you identify as being Aboriginal or Torres Strait Islander.
Cancer Council WA is a not for profit, equal opportunity employer and operates a smoke free working environment.
