How Employment Hero Streamlines Payroll for Pepper Money

About Pepper Money

Pepper Money Limited, a prominent financial services company operating in Australia and New Zealand, faced significant challenges in managing its payroll system before engaging with Employment Hero.

With 500 employees in Australia and a smaller workforce in New Zealand, Pepper Money has previously outsourced its payroll services to a provider that failed to meet expectations. Operational and relationship management issues were evident, leading to errors and a lack of customer-centric focus. The need for a reliable and responsive payroll solution became crucial for Pepper Money.

Challenges

The challenges faced by Pepper Money included numerous payroll processing mistakes identified with their previous outsourced provider, and a lack of visibility in the customer relationship component.

The internal payroll manager at Pepper Money oversaw the payroll process, but issues persisted, indicating the need for a more efficient and customer-focused payroll solution.

These issues included data processing errors, insufficient reporting, and auditing with their payroll software.

Solutions

A purposeful partnership

To address these challenges, Pepper Money sought an outsourced payroll provider with a strong customer focus and service orientation.

Employment Hero emerged as the solution, displaying a commitment to customer satisfaction. The internal payroll manager collaborated with our EH team to manage the payroll process efficiently.

Employment Hero took on the responsibility of processing payroll in line with legislation and compliance, while the payroll manager ensured oversight from a compliance standpoint.

Our EH team proved to be extremely responsive, respectable, and confident in their abilities. They provided technical support for the payroll software and managed legislation based on state and special situation cases effectively.

Pepper Money’s overall experience with Employment Hero was recognised for its reporting and analytics capabilities, making metrics and processing more accessible.

Extremely responsive and answers my requests within 24 hours. It makes my job so much easier.

Results

Confidence in compliance

The results experienced by Pepper Money after implementing Employment Hero’s payroll solution were outstanding.

The client relationship and service provided by Employment Hero exceeded expectations, contributing to a motivated payroll team. Urgent tasks were consistently completed on time, showcasing the professionalism and dedication of the EH team.

Pepper Money appreciated Employment Hero’s expertise in compliance and legislation, eliminating frustrations for the internal payroll manager. The implementation of Employment Hero significantly reduced the time required to process payroll and manage tasks, making the overall payroll system more efficient.

Pepper Money highly regarded Employment Hero for its adaptability, and flexibility, creating a fully functional interface for the payroll team. In summary, the partnership with Employment Hero brought about positive changes, improving Pepper Money’s payroll management process.