At a glance
Explore this case study if:
- You’re looking to reduce time spent on servicing clients
- You’re wanting to simplify passing information between clients and your team
- You’re looking to increase retention rates on existing customers
About Alltech Outsourced Payroll Solutions
Alltech is an Australia based outsourced payroll company with New Zealand clients that focuses on providing a personalised payroll service to businesses with varying payroll needs. With 4 employees, Alltech focuses on time-saving efficiencies to service their diverse and growing client base.
Alltech made the switch over to Employment Hero Payroll as they recognised it was going to be a better solution for their business needs in the long run. Since using Employment Hero Payroll, their processes have become more streamlined. With the time taken to service each client reduced, Alltech’s business has continually grown from strength to strength.
Stephen Scullion, Alltech Payroll Director shares his experience of using Employment Hero Payroll.
User-friendly transition to Employment Hero Payroll
“Everybody’s been responsive and adaptive to the change of systems. Employment Hero Payroll is not only user friendly for our staff, it’s also easy for our staff to explain its usability to our clients so they can benefit from it too.
For instance, the help section that is built within the system, the support articles, and “how-to” videos are of great help to our staff. The key word I keep coming back to is: simplicity – simplicity for everybody. From passing information across to clients and back throughout our team, the simplicity of things makes everyone’s lives a lot easier. We’re saving so much more time, it’s more efficient and as a result of this, we’re in the process of putting on more clients because we’ve got the availability to do it.”
Helping businesses to grow
“Since switching over to Employment Hero Payroll, we haven’t increased the time to service a client, we’ve actually reduced it.
With the time saved, we’ve been able to go back and review any processes that we have with our clients to ensure everything is working smoothly. It also gives us more time to try and source more business. We’ve also got more time to evaluate the systems we’re utilising so that if we happen to get an abundance of new work we can handle it in a way that allows us to continually move forward as a business.”
Automated payday filing
“Our client that utilises the payday filing feature loves it. Because they can actually log in to the IRD themselves and see that we’ve lodged it. It’s all taken care of, it saves our client from doing an additional piece of work because it’s all automated and it just makes everybody’s life easier.”
Automated leave calculations
“This feature works great! We’re able to do screenshots and show clients how the calculations work out when people apply for leave. Or when somebody ceases employment, giving them a screenshot of how their final pay was worked out is very useful as well. Employment Hero Payroll is just very easy to use and the system is descriptive, providing clients with insight to how figures are calculated.”
Advice to other New Zealand bureaus who might be considering Employment Hero Payroll
“Simply get on! There might be similar products out there but as far as ease of use of the system and the support you receive from Employment Hero, I don’t think you can go and look anywhere else to find what you need.
Ever since we’ve moved over to Employment Hero Payroll, they have given us great support and it’s growing our business. Joining the Employment Hero Partner Network has also allowed us to have a higher retention rate on our existing customers, they’re all locked in because everything is all happening for them in an efficient and proper manner.”