We found that collecting company software requirements, chasing clients for payroll data and training on payroll systems are the most common challenges payroll providers face. Why do you think this is the case, and how are you tackling them at the moment?

“The biggest driver of these is the fact that multiple stakeholders are always involved, each with varying levels of urgency, availability, and understanding of payroll processes. Admin Army addresses these challenges by leveraging technology and clear communication strategies. For collecting software requirements, we use detailed questionnaires and structured interviews that guide clients through providing the necessary information efficiently. To manage client payroll data effectively, we implement regular reminders, set clear deadlines, and use cloud-based payroll systems like Employment Hero. This enables easier data collection and real-time access to information. For training, we offer customised sessions that cater to the specific needs of our clients, ensuring they are well-equipped to use the systems effectively. Additionally, our status as members of NZPPA allows us to stay ahead of legislation updates and training requirements, ensuring our team and clients are always well-informed and prepared.”

Our data found that a lot of payroll providers were using automation tools but still taking a long time delivering pay runs, why do you think that is, and how do you think that could be improved?

“To mitigate most of the frustrations around running payroll, organisations need to prioritise their investment in setting up automated and robust payroll systems correctly. They should partner with experts of the technology and someone who also understands their industry and award. Improving the workflow process from Management > HR > Payroll will remove any friction that results in bottlenecks and delays in payroll processing. Our payroll legislation in Australia, while complex, does not in my opinion solely contribute to the big payroll time wasters. I believe it has to do with inefficient workflow practices, organisations not leveraging the software and not investing in HR and payroll systems that will enable a better user experience for staff, management, and the payroll team.”

Do you have any tips on how to optimise the payroll software implementation process?

“When getting ready for implementation, make sure you have dedicated resources and time allocated for the implementation process. This involves having a project team with representatives from HR, IT, Payroll, Finance, and other relevant departments who can help streamline communication and the decision-making process during your implementation. “It’s also important to be flexible. Keep in mind that when you’re transitioning to a new payroll software there will be differences, so being open to new ways of working can make the journey run more smoothly. “Lastly, be engaged during the implementation process. Ask questions and use the time to learn how you can use it in ways that are unique to your business. Remember, you’re the one operating the payroll software post-implementation and ultimately hold the power of its overall success.”

We found that accountancy and bookkeeping businesses in New Zealand are more inclined to try new technology as soon as it emerges, compared to their Australian counterparts. Is this trend reflected in your organisation, and if so, what factors influence your approach to technology adoption and customisation for different clients or industries?

“New Zealand is a small country with a simple banking structure, a robust internet, and a high density of smart people. This foundation puts it in a unique position to be an early adopter of technology, and it is probably the reason why so many tech success stories are born in New Zealand. As I run a micro business, I can try new technology without the board’s approval. I’m agile and can quickly try and discard solutions without impacting others. Personally, I’m prepared to pay for any solutions that automate processes and save me time. Once I’ve used it for a while, I’ll assess the return on investment and determine if I want to keep it. I find tech founders listen to and give preferential treatment to early adopters, and I prefer to partner with a solution that listens to me. Typically, when new accounting technology hits the market, bookkeeping firms tend to adopt the technology faster than accounting firms because they are smaller.”