Ready to leave a lasting impact on Australia’s health industry?
Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia’s private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, “work” is a vibrant experience. Our culture is driven by values that define us as United, Good Humans, Brave, and Awesome.
For more information about HAMBS and to explore our current career opportunities, visit: https://jobs.swagapp.com/organisations/hamb-systems
About the Role
We are seeking an Application Support Lead to join our Adelaide team. You will provide effective leadership and advice across the Customer Support Consultant function within the HAMBS Application Support team, while delivering an excellent level of customer service and technical assistance to users of HAMBS services and solutions, and to contribute to the management of HAMBS’s support and advice services.
Key Responsibilities
- Developing effective working relations within the workgroup
- Developing effective working relations with other workgroups, partners and individuals who they collaborate with to achieve workgroup objectives.
- Lead and demonstrate a high level of service and quality to the Application Support team.
- Assist with developing and implementing ongoing training and development plans for staff.
- Engage with internal and external stakeholders in a positive manner and as required to support business processes and improvements.
- Take initiative in troubleshooting and exhibit responsibility in dealing with complex support requests.
- Assist in prioritisation of problem requests as required and ensure that appropriate action is taken to investigate and resolve problems in applications and services.
- Document and close problems according to agreed procedures as required.
- Assist the Application Support Manager to lead and prioritise the Customer Service Consultant’s workload in accordance with internal and external customer priorities.
- Ensure that the quality, consistency, performance, and maintainability of the HAMBS applications is carried out in accordance with agreed standards, methods, requirements, and procedures.
About You
- Tertiary level qualifications in IT or related discipline (desirable), or relevant experience (essential).
- Minimum 1 year experience leading customer service delivery in a commercial environment.
- 4 years of customer service experience.
- Understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.
- Demonstrated team leadership/people management experience with strong ability to mentor, lead, project manage, and time manage daily tasks.
- Knowledge and experience in the insurance and or Health Insurance sectors (desirable).
- Most importantly, you are Awesome, Brave, and a Good Human!
Employee Benefits
- Flexible working options, both onsite and remote.
- Paid volunteer and wellbeing leave, with the option to purchase additional leave.
- Salary sacrificing and novated lease options.
- Access to an online learning system and world-class internal and external training sessions.
- Study leaves and a study support program.
- Internal employee referral program.
As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks.
Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies.
