As a Night Auditor, you are responsible for delivering an exceptional guest Experience, whilst displaying professional leadership skills to your colleagues and co-workers. We recognise that the whole team are hospitality professionals that want to deliver the best experience to the guests, so why limit you to just one area. We want you to bring out your passion and deliver on the Core values of Passion, Accountability, Integrity and Respect to each other and the guests. The Duty Manager is required to assist the Front Office Manager to efficiently manage the Front Office operations of the hotel.
• Secure but readily access to Emergency, Master, Grand Master and Fire Keys for Guest Room locks at all times.
• Ensure all Guest Services staff is following security procedures for cash handling, guest confidentiality, stock control, lost & found property and pilferages.
• The accurate recording and breakdown of Room Tariffs / Packages on the PMS for all guests.
• Verify Mode of Payment and necessary settlement details (Credit Card, Charge Back Authorisations, Cash
• Deposits etc.) are accurately substantiated and recorded on the PMS. Follow up with guests or sales team as
• required to complete the same for every arrival.
• Verify Routing Instructions on the PMS are according to the specific billing instructions for all guests
• Monitor and drive upselling programs, with appropriate recommendations to the Front Office Manger
• Monitor laid down checks and balances to ensure compliance of ethical work practices
• Based on the approved monthly forecast, monitor all direct expense heads and appraise the Front Office
• Manager on variances.
• Authorise and control all requests for special amenities for Guest Rooms – wine, chocolates, flower, fruit and
• give away’ s.
• Track Mini Bar denials and authorise late charges as required.
• Conduct periodic stock take of all supplies & consumable and identify reasons for variances.
• Ensure the proper use of all supplies and equipment to minimise down time and repairs, which would
• hamper the smooth functioning of the operation
