Hospitality and HR made easy.
Struggling with staff turnover, last-minute rostering and payroll chaos?
Our Employment Operating System is the all-in-one HR, recruitment and payroll fix you need – helping you run a tighter ship with less admin and more time for 5 star service.
Customers that love us
And here’s why
Say goodbye to disconnected systems that slow everything down
Juggling separate tools for rostering, payroll and HR means double-handling and inevitable mistakes. Our Employment Operating System connects them all — so you can hire, onboard, roster, pay and manage staff in one seamless flow.
Make constant turnover and costly rehiring a thing of the past
Hospitality churn can be brutal. Cut hiring costs with SmartMatch, and get new hires started quickly with our powerful suite of recruitment and onboarding tools. Attract, hire and retain staff without the recruiter fees.
We’ll empower you with the tools to confidently manage compliance for your team
From understanding modern awards, calculating penalty rates, and adding up overtime, there’s a lot that can go wrong. Stay on top of compliance with tools like built-in modern award interpretation, HR advisory, digital contracts, certificate tracking and so much more
We’re leaders in Australia
Trusted by thousands of Aussie businesses. We’re G2 category leaders, and we’ve helped countless businesses streamline HR, payroll and workforce management across the hospitality sector.
Helping hospitality businesses streamline, scale and succeed
Rostering, timesheets and payroll – all in one place.
Automate the entire flow from roster scheduling to pay. Eliminate manual data entry, reduce compliance risk, and get a clear view of all your people operations.
Mobile-first tools for a mobile-first workforce
Empower your team to staff swap shifts, log hours and view payslips from their phones.
Give your team everything they need, wherever they are – from contracts to rosters and leave requests – it’s all at their fingertips.
Complete VEVO checks and confirm worker eligibility
In hospitality, verifying work rights is essential. Employment Hero’s automated VEVO check makes it easy. Confirm visa details, upload documents, and get reminders when it’s close to expiry.
SmartMatch and digital onboarding gets staff in faster, and for less.
Reduce reliance on recruitment agencies and job boards, and do away with lengthy job descriptions. Attract, shortlist and onboard your team all from the same place, whether you have one venue or several.
Head office visibility with local flexibility
Give venue managers the autonomy they need, while head office retains central control through permissioned access and consolidated reporting. Employment Hero is perfect for hospitality groups, franchises and multi-site venues looking to scale without losing oversight.
From shoutouts to one-on-ones, keep your team connected and engaged
Use built-in performance reviews, recognition tools and engagement surveys to drive culture, reduce churn and support development. It’s the easiest way to boost employee engagement, no matter the employment type or tenure.
Manage certifications with ease
Stay service-ready with Employment Hero. Upload key training certifications like RSA, food safety, and get notified when they’re about to expire.
Simplify compliance and reduce headaches
Busy hospitality venues don’t have time for compliance guesswork. Our Employment Operating System helps you manage compliance with the Hospitality Industry (General) Award 2020 by automating pay rates, penalty rates, and entitlements.
Don’t just take our word for it
“I think the greatest benefit of the Employment Hero app has been the team engagement – it’s become ingrained in the DNA of the way they communicate. They can acknowledge one another and feel part of our values-based culture.”
Keith Warrick, General Manager at Eagle Bay Brewing Co.
“From advertising for positions vacant through to recruitment and onboarding, we’ve got such a diverse team that every aspect of Employment Hero is being utilised all the time.”
Keith Warrick, General Manager at Eagle Bay Brewing Co.
“Running visa checks used to be very manual. I’d have to the government website and do passport checks. I’ve saved hours and hours of days to the point now that it’s just a lifesaver.”
Louis Blake-McLeish People and Performance Coordinator – Fonda Mexican
“Prior to actually installing the system, I did do a business case around saved hours and what that would mean cost-wise for the business. We are talking, for our business, somewhere in the tens of thousands. We have most definitely achieved those numbers in savings already.”
Michelle Tankey, HR and Compliance Manager – Riverland Group
“The system is very user friendly. I can always reach out through online chat and get help quickly if I have any questions. I didn’t need extensive training either, the platform was easy to understand!”
Sophie Sun Owner – Quest Griffith
Frequently Asked Questions
Hospitality HR is complicated and time-consuming. Our Employment Operating System brings all HR processes under one roof: rostering, timesheets, payroll, hiring and employee development in one place. No more doubling up, no more compliance guesswork, just seamless HR management. For hospitality businesses that rely on speed, accuracy and efficiency, it’s a lifesaver.
Yes. Our built-in payroll software has a pre-built Hospitality Industry Award package and can apply rules and entitlements – including public holiday rates, overtime, sick leave and annual leave.
We’re built for that. Whether you’re an HR manager, HR professional, founder or franchise owner, our Employment Operating System is the one tool you need to manage it all. Assign permissions by venue, create consistent onboarding and reporting processes, and manage everything centrally.
Absolutely. You can use our automated VEVO check to verify new employees’ visa details and confirm their work eligibility. You can also use this feature to upload supporting documentation, edit passport information, and more.
Yes. With mobile app access, shift reminders and digital payslips, casuals can manage their employment in the same way as permanent employees: it’s all at their fingertips.
Yes. Our Employment Operating System includes customisable online training modules, a built-in learning management system, and automatically notifies you when staff complete each task you assign them.
Our tools are built to encourage employee performance, through built-in recognition tools, digitised 1:1 tools, peer-review functionality and so much more.
