Client Admin & Scheduler

The Opportunity

TwinGlaze have an exciting opportunity for a Client Administration professional to join our growing team in Tullamarine, Melbourne.

Experiencing strong strategic growth, the operations team require a key addition to their team with a can-do attitude while possessing a strong background in all aspects of client & field administration. The right applicant will be a good communicator and problem solver with a proven background in organisational discipline in utilising CRM’s to further improve client service delivery.

This Client admin/scheduler role will draw on your all aspects of your administration and scheduling skills.

Key Responsibilities

• Overall management of all installation and field services scheduling

• Ensuring that effective and efficient run schedules are produced for Installation and field service technicians

• Ensuring timely control and consistency of field service schedules

• Guide technicians on priorities when necessary

• Manage competing priorities and ensure changes in booking systems are constantly updated on CRM

• Liaising with clients and ensuring timely update schedule communications

• Answering client services phone queries and emails

• Update clients on job status in a timely manner

• Assigning work to sub-contractors

• Updating CRM on job completions and progress payments

• Provide performance reports and KPI targets to Operations Manager and Field services manager.

• General administrative tasks as required

To be successful in this role you will have the following key attributes:

• Previous administration and scheduling experience within the building industry

• Demonstrate strong verbal & written communication skills

• Excellent attention to detail, accuracy & time management.

• Experience with Outlook, Excel, Word and Xero.

• Motivated to learn & self-develop

• Punctual, reliable & team orientated.