Job Title: Centrelink Officer
Award: Queensland Local Government Industry Award (Stream A) – State 2017
Division: Division 2 – Section 1 – Administrative, Technical, Community Service, Supervisory and Managerial Services
Classification: Level 1
Department: Community Services
Reports To: Community Services and Events Manager
Employment Type: Casual (2 positions available)
The Opportunity
Are you passionate about supporting your community and helping people?
Kowanyama Aboriginal Shire Council is inviting applications from permanent Kowanyama residents to join as a Centrelink Officer. This role delivers Department of Human Services services locally, acting as a key liaison between the Department and the Kowanyama community. Training in all services will be provided by the Department.
About the Role
Centrelink Officers provide assistance to the community by helping customers access payments, services, and self-service facilities. This includes:
- Supporting customers with respect, courtesy, and professionalism
- Checking and reviewing forms lodged by customers
- Conducting proof of identity checks and acting as a verifier for Indigenous customers
- Providing access to information products, publications, and forms
- Responding to enquiries and liaising with the Department Smart Centre where needed
- Maintaining accurate records for reporting purposes
This role requires excellent customer service, attention to detail, and the ability to work both independently and as part of a team. Officers build strong relationships with community members, local organisations, and government agencies.
Mandatory Requirements
- Ability to undertake and successfully complete Centrelink system training
- Basic to intermediate computer skills (Microsoft Word, Excel, Outlook, and online systems)
- Police Clearance (or ability to obtain)
- Current Driver’s Licence (desirable)
Why Join Us?
- Play a meaningful role in supporting your community
- Be part of a welcoming and supportive Community Services team
- Learn and develop skills in Centrelink processes
- Help create positive outcomes for individuals, families, and the wider community
How to Apply
All applications must be submitted through RISE. If you are not a RISE participant, you must lodge your application at the RISE office.
For more information, contact RISE on (07) 4081 6840 or visit their office at Corner Chapman Road & Uwelkoril Street, Kowanyama.
Existing Council employees can apply directly to hr@kowanyama.qld.gov.au
Applications Close: Friday 27 March 2026
