Canberra BMW, part of the award-winning, family-owned Jowett Motor Group, is looking for an experienced Service Advisor who thrives in a premium dealership environment and knows how to deliver a standout customer experience from booking to handover.
If you’re confident managing a busy service desk, communicating clearly with customers and technicians, and keeping paperwork accurate in a fast-paced environment, we’d love to hear from you.
Why Jowett
Motor Group
We back our people properly. Here’s what that
looks like:
- Brand Training and Certification.
- BMW or MINI Company Car or Car Allowance.
- Paid Parental Leave – 12 weeks primary carer,
2 weeks secondary.
- Ongoing training and development (online and
face-to-face) with real internal career pathways.
- Recognition and team events (BBQs, birthdays,
group Christmas party)
- Retailer discounts across major brands.
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in
automotive through our Women in Automotive partnership.
- Leaders who set clear expectations, back you,
and want you to succeed.
About the role
We are currently seeking a motivated and customer-focused Service Advisor to join our team. This role is the key link between our customers and workshop, ensuring a seamless service experience from booking through to vehicle collection.
Working Monday to Friday, 7:30am – 5:15pm, you will be responsible for greeting customers, understanding their needs, coordinating service and repair work with the workshop, and providing clear communication throughout the process.
The role offers a competitive base salary plus superannuation, along with monthly performance incentives and quarterly customer satisfaction bonuses, recognising both individual contribution and customer experience outcomes.
Key responsibilities
- Welcome customers and guide them through the service process from arrival to collection.
- Explain recommended work, costs, and timelines clearly and professionally.
- Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.
- Order parts and provide proactive customer updates throughout the day.
- Prepare repair orders, job cards, and invoices with strong attention to detail.
- Help uphold BMW standards and deliver a premium after-sales experience.
About you
To be successful, you’ll have:
- Proven Service Advisor experience in a premium or high-volume dealership (essential)
- Strong communication skills and a genuine customer-first mindset.
- Excellent organisation and time management in a fast-moving environment.
- Confidence using dealership management systems and digital tools.
- A calm, professional approach and the ability to work as part of a high-performing team.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Honda, Audi, Geely and Chery. We’re proud of our strong culture built on family values, teamwork, and continuous improvement, delivering exceptional experiences for customers and our people.
Apply now
Ready to accelerate your career with Canberra BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment check
All employees must successfully complete a National Police Check prior to commencement.
