Are you an experienced OSHC leader wanting to influence the broader sector, driving impact beyond your own service?
We are looking for a Service Delivery Operations Lead with a passion for operational excellence and high quality service delivery standards to lead with influence.
This role is available for an initial 6 month period working alongside another Service Delivery Operations Lead across the Northern Territory.
About Child Australia
Child Australia is a leading early childhood education organisation operating across Western Australia and the Northern Territory. We proudly partner with children, families, educators, and communities to deliver high-quality early learning and care during the most critical years of a child’s life.
As a recognised authority in the early childhood sector, we are committed to capacity building through professional development, sector resources, coaching, and innovation. Joining Child Australia means joining a values-driven organisation dedicated to excellence, collaboration, and positive impact.
The Opportunity
As the Service Delivery Operations Lead, you will play a pivotal role in ensuring the compliance, sustainability, and ongoing improvement of Child Australia’s services across your regional cluster. You’ll provide hands-on operational support to uplift quality, strengthen compliance, develop people, and enhance organisational performance.
You will:
• Provide operational oversight to ensure services meet National Quality Standards
• Develop Service Leaders business acumen through coaching and regular site visits
• Support budget oversight, utilisation targets, and financial performance
• Provide onsite risk identification, compliance monitoring, and quality improvement initiatives alongside our Governance, Risk & Growth Partner and Compliance Officer
• Strengthen stakeholder relationships, including schools, funding partners, and community networks
• Represent Child Australia in organisational projects and act as a delegate when required
• Foster positive, collaborative team culture and psychologically safe environments
Key Responsibilities
• Lead and oversee multi-site service delivery operations
• Ensure high quality, compliant practice aligned to NQS & NQF
• Support continuous quality improvement across all services
• Build and maintain strong internal and external stakeholder relationships
• Monitor budgets, utilisation, and resource efficiency
• Champion Child Australia’s values and act as an ambassador for the organisation
• Address escalated issues and apply sound judgement in risk mitigation
Selection Criteria
You will be successful in this role if you have:
• A relevant tertiary qualification (Early Childhood, Education, Management or similar)
• Minimum 5 years of OSHC leadership experience (OR multi site experience highly desirable)
• Deep understanding of the Outside School Hours Care sector, including NQF, NQS and compliance frameworks
• Strong skills in planning, budgeting, and operational management
• Experience leading teams, mentoring leaders, and driving performance
• Exceptional communication and relationship building skills
• A positive, collaborative, and solutions focused mindset
Role Requirements
• National Police Clearance (within 6 months)
• Working with Children Check
• Current driver’s licence and reliable vehicle
• Ability to travel intra/interstate as required
• Availability for occasional evening meetings or professional development
At Child Australia you will work for an organisation genuinely committed to children, families, and educators.
Our benefits include
• Recognition through our Aspire Reward & Recognition Program
• Employee Assistance Program with access to psychological services, leadership coaching, exercise physiology, nutrition and financial counselling
• Discounted childcare fees across our services
• Flexible working options
• Ongoing professional development opportunities and chance to attend interstate conferences.
Child Australia is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Please note that due to the nature of this role only successfully short-listed candidates will be contacted.
