Service Advisor – Lane Ford

The Lane Group is a well-established, privately owned multi-franchise motor vehicle dealership proudly based in Mandurah. We are committed to delivering outstanding customer experiences and we’re looking for a driven, customer-focused Service Advisor to join our front-line team.

The Role: As a Service Advisor, you’ll be the vital link between our customers and our workshop. You’ll manage the end-to-end service experience, from bookings to handover – ensuring a professional, transparent and efficient process every step of the way.

Key Responsibilities:

• Greeting customers and build lasting relationships
• Schedule and confirm service and repair bookings
• Accurately open job cards and prepare repair orders
• Liaise with workshop technicians to ensure jobs are clearly understood and completed on time
• Communicate progress updates and recommend additional repairs when required
• Prepare quotes and final invoices; explain work completed to customers
• Ensure all paperwork and documentation is completed accurately and in full compliance with dealership procedures
• Assess if repairs or concerns may be warrantable and communicate accordingly
• Support high levels of CSI and contribute to departmental KPIs

What We’re Looking For:

• Previous experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Basic understanding of automotive systems and terminology (Titan DMS preferred)
• Proficient in using computer systems and software for scheduling and record-keeping.
• Understanding of warranty eligibility
• High level of attention to detail and administrative accuracy
• Current WA driver’s licence

What We Offer:

• Competitive base salary + commission
• Supportive, friendly team environment
• Ongoing training and manufacturer-backed development programs
• Paid birthday leave and other great benefits
• Clear pathways for career advancement within our growing dealership group

If you have a passion for customer service and want to build your career in a fast-paced environment, we want to hear from you. Apply with your resume and a brief cover letter outlining why you’re the right fit for the role