About ASI Solutions
Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.
The Opportunity
At ASI, our Field Services team is the face of our customer experience. You’re not just fixing devices, you’re building trust, reducing disruption, and making technology feel seamless.
Based in West Perth, you’ll work closely with customers and internal teams to deliver reliable, high-quality on-site support. You’ll embody our values of Win Together and Own the Outcome every day.
What You’ll Be Working On
As a Field Services Technician, you’ll be the trusted technical expert on the ground — solving problems where they happen. Working primarily across metro WA customer sites, you’ll deliver hands-on support across hardware, devices, and infrastructure environments.
Your days will include:
- Diagnosing and repairing laptops, desktops, servers, and networking equipment in line with ASI’s standard operating procedures
- Installing and configuring desktop hardware, operating systems, and peripherals
- Assembling and deploying PCs, monitors, and associated equipment
- Isolating hardware faults from software/application issues with confidence
- Logging and managing incidents within IT ticketing systems
- Delivering responsive, professional on-site support
- Collaborating with Service Desk, Managed Services, Warehouse and customer stakeholders to ensure seamless outcomes
A Bit About You
You’re someone who thrives in hands-on environments and takes pride in solving problems properly the first time. You bring:
Essential Experience & Skills
- Strong experience supporting desktop or store-based hardware environments
- Proven troubleshooting capability across hardware, desktop environments, and interactive whiteboards
- Experience using IT service desk/ticketing tools and working within structured SLAs
- The ability to manage competing priorities while maintaining excellent customer service
- Clear, confident verbal and written communication skills
- A valid Australian driver’s licence
- Willingness to complete Police and Working With Children Checks
Desirable
- Experience with Lenovo and/or Microsoft manufacturer repairs
- Exposure to multi-site environments or education/government clients
Beyond technical capability, you:
- Stay calm under pressure
- Communicate clearly with both technical and non-technical stakeholders
- Take accountability and follow through
- Bring a proactive, “Get Stuff Done” mindset
- Adapt quickly when priorities shift
Why work with us?
- Birthday Leave – Celebrate your special day with a paid day off.
- Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
- Tech Product Discounts – Access exclusive savings on a wide range of technology products.
- Paid Parental Leave – Support for growing families with dedicated leave options.
- Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.
- Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
- Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
- Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
- Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
- Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.
