ABOUT US

We're not your average non-bank lender; we're a dynamic crew committed to giving Australians greater access to credit and a chance to enhance their lifestyles. We go the extra mile with our personalized and compassionate approach to lending.

We excel in sculpting success stories, guiding clients to meet their repayment goals, and shaping financial well-being. It's not merely about crunching numbers for us; it's about creating a tangible impact on the lives of our customers.

ABOUT YOU

As a Collections Officer, you will manage a portfolio, specialising in either consumer or commercial accounts. This role offers the opportunity to leverage your skills in building meaningful connections and creating win-win scenarios through effective negotiation and payment plan structuring. It’s more than just a job; it’s a chance to showcase your ability to manage accounts and foster positive relationships that benefit both the company and its customers.

WORK PERKS

We prioritise appreciation through benefits designed just for you:

Monthly Performance Bonus: Earn up to $1000 monthly with our performance-based commission.

Competitive Base Salary: base renumeration based on your level of experience.

Supportive and hybrid working environment

Career Growth: Seize opportunities to upskill and advance within the company.

Dedicated Learning & Development platform: Educate yourself, on us!

Well-being Initiatives: Access to mental health support through our Employee Assistance Program and discounted public health insurance.

Community: Team lunches, Friday drinks & staff events!

Fitness Support: Subsidized gym membership to compliment your lifestyle.

Employee Investment Opportunity: Watch your savings grow!

THE GIG

Your day-to-day would include but is not limited to:

Empower customers through engaging negotiations to recover outstanding arrears, offering education on meeting future obligations.

Wear your detective hat, engaging in skip tracing and enforcement proceedings to track down elusive debtors.

Showcase your problem-solving skills by reviewing accounts and determining the best course of action for both the client and the company.

Keep our account records accurate and compliant, ensuring no missing pieces in our puzzle.

Executive professional call conduct with a high level of customer service for our customers and or third parties.

WHAT DO YOU NEED?

Experience in collections or a similar role, preferably in the finance industry.

Experience with skip tracing and enforcement proceedings is beneficial. Call centre or customer service experience is advantageous.

Strong negotiation skills to recover outstanding arrears and educate customers on future obligations.

Excellent problem-solving abilities to review accounts and determine the best course of action for both the client and the company.

High attention to detail to maintain accurate and compliant account records.

Exceptional verbal and written communication skills for professional call conduct.

Ability to work under pressure and manage multiple tasks efficiently.

Proficiency with computers and software, particularly Microsoft Word and email. Experience with relevant financial systems is a plus.

If you feel that this opportunity aligns with your skills and aspirations, apply with your up-to-date CV ASAP! Applicants will be reviewed once received.

You will need to be available for shift work across our operational hours of Monday-Friday, 7.30am-6pm and Saturday from 9am-12pm, as per our rotational roster.

The successful candidate must be ready to undergo a National Police check and any other relevant industry checks.

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