Fraud Team Manager
We are seeking an experienced and highly motivated Team Manager or Team Leader looking to make their next move to join our Fraud department. As a Team Manager, you will play a critical role in ensuring your team thrives and create a cohesive team that works efficiently together to maximise their potential. You will work closely with the department managers, colleagues including FR, Finance and Compliance. The ideal candidate should have a strong background in being a Team Manager and have exceptional analytical and communication skills. You should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.
Key Responsibilities:
Management
· Be the first point of contact for team and any queries they have
· Manage the day-to-day activities of your team including planning and organising team workload, ensuring team are hitting targets and SLAs, managing all team absences
· Audit and review your teams files along with letters of complaint and Financial Ombudsman forms
· Analyse and reviewing MI reports to provide employees with feedback and assess teams overall performance
· Provide all team training
· Setting targets , deadlines and SLAs for team
· Review team files for quality and assurance purposes
· Coach and support team to maximise productivity
Finance
· Raise payments to clients
· Oversee billing and debt report for team
· Deal with any unallocated payments and unallocated post
Compliance
· Ensure team is compliant with the firms closure process of files
· Ensure team adhere to the workflow
· Be the first stage handler for complaints completing a full investigation when complaints a raise within your team
Data Analytics
· Have a strong experience of analysising data
· Analyse and review management information reports to make informed decisions
· Reviewing files for progression and prospects
· Delivering teams training
Any other duties at determined by management
Knowledge, Skills & Experience
· 3 years experience in a legal team leader/managerial role, preferably in a high volume department
· Confident in supervising a team
· Experience of delivering training
· Professional and effective communication skills, both written and verbal
· Proven track record of setting and managing teams targets and SLAs
· Strong leadership experience with a proven ability to plan, manage performance and to successfully coach and develop a team
· Experience of developing team members and effectively use management information to manage teams performance and workloads
· Resilient and able to work in a constantly changing environment
· Pro-active and makes decisions, even if difficult or unpopular
· Exceptional organisational skills with the ability to manage multiple tasks and priorities simultaneously
· Ability to demonstrate an understanding of all detailed aspects of the department, how it functions, and how that contributes to the success of the firm
· Excellent IT skills and proclaim experience (desirable)
To all Recruitment Agencies:
At CEL Solicitors, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or CEL Solicitors employees. Be aware that CEL Solicitors will not assume any responsibility for fees incurred due to unsolicited resumes.
To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Compensation & Benefits:
Gratitude is one of our core values. To show appreciation for our team, we offer:
Benefits:
Private Health Care 🏥
Enhanced Sickness Entitlement 🤒
Enhanced Maternity / Paternity Leave 🍼
Death in Service from day one of employment💐
Bike 2 Work 🚲
Company Bar 💃
Paid Exam Leave 💻
Paid Company Parties 🥳
Birthday Day Off 🎁
25 Days Annual Leave + Bank Holidays ✈️
Christmas Closure (on top of your annual leave allowance) 🎄
Early Finish Fridays 🥂
Work from Home days 💻
