Support Planner at Outlook Australia
The Entrance, New South Wales, Full-time
Outlook Australia is dedicated to creating an inclusive society for all. We empower people with disabilities and older Australians to participate fully in their communities and live their best lives. As a Support Planner, you will play a critical role in coordinating care services, managing participant support plans, and ensuring seamless service delivery under the NDIS and My Aged Care service streams.
We are seeking an experienced, detail-oriented individual who excels at managing rosters and scheduling services across large geographic areas under the SCHADS Award. Your problem-solving abilities and adaptability will ensure that participant needs are met efficiently, even as circumstances change. Excellent time management and logistical planning skills will be essential in delivering seamless high-quality care.
How you contribute to our mission
As a Support Planner, you will be the first point of contact for participants, carers and staff, ensuring they receive timely and effective services. Your responsibilities will include:
• Roster management and scheduling services across broad geographic areas, quickly adapting to changing needs and availability
• Ensuring compliance with NDIS and My Aged Care funding allocations
• Problem-solving daily challenges to ensure seamless service delivery
• Providing after-hours phone support on a rotating roster to ensure continuous care for participants
• Supporting the management of participant support plans and service agreement renewals
• Identifying and advocating for clients’ welfare needs while offering support and guidance to field staff.
Key Requirements
We are looking for someone who thrives in a fast-paced environment, can think on their feet and is highly organised with good attention to detail. Key requirements include:
• 2-3 years of experience in a similar rostering role, ideally in homecare services
• Ability to manage complex rosters and schedules across large, geographically diverse areas
• Excellent communication, customer service, problem-solving, and organisational skills
• Strong understanding of the SCHADS Award is a must
• Demonstrated experience with NDIS and/or My Aged Care (highly desirable)
What you can expect from us at Outlook Australia
• A supportive and positive team culture—60% of our employees have been with us for over four years!
• Salary packaging benefits – ability to package up to $15,900 of your annual salary tax-free boosting your fortnightly take home pay and an additional $2,650 packaging options for meal and entertainment expenses.
• A wide range of health and well-being services to support you in everyday life, including an Employee Assistance Program (EAP) for you and your immediate family.
• Flexible working conditions and employment options
• Competitive salary with base rate of $34.11/hr plus on-call allowances
• Professional development opportunities to grow your career
Required Credentials
• NDIS Worker Screening Check
• Tertiary Qualifications in related field highly desirable
Apply Now!
If you are ready to make a real impact by ensuring high-quality service delivery and supporting individuals to achieve their goals, we want to hear from you. Submit your application today and join a team that makes a difference!
For more information, contact Carleigh Hawkins, our Senior Operations Manager on (02) 4305 2503.
