Welcome to Guided Implementations

Journey Timeframe

The Guided HR Onboarding will lead you through a self-guided journey via our digital learning platform, Hero Hub, which can take up to 30 days to complete.

What’s included

• Unlimited Access to Hero Hub: Dive into a wealth of text and video guides to learn how to launch and optimise your Employment Hero Platform.
• Structured HR Milestone Timeline: Follow a clearly defined timeline outlining key milestones to ensure a smooth and efficient HR platform setup.
• Unlimited Access to Live Chat: Get real-time assistance from our support team to quickly resolve questions and keep your Employment Hero setup on track.

What’s not included

• Personalised video or phone call support/team training sessions
• System configuration, testing and launch (these will be completed by you)
• Content creation (e.g contracts, policies, reviews, LMS, recruitment or other content)
• Uploading existing HR documents (e.g contacts, certifications) to employee files

Journey Timeframe

The Guided Payroll Onboarding will lead you through a self-guided journey via our digital learning platform,
Hero Hub, which can take up to 45 days to complete.

What’s included

• Unlimited Access to Hero Hub: Dive into a wealth of detailed guides to learn how to launch and optimise your Employment Hero Platform.
• Structured Payroll Milestone Timeline: Follow a clearly defined timeline outlining key milestones to ensure a smooth and efficient Payroll platform setup.
• Unlimited Access to Live Chat: Get real-time assistance from our support team to quickly resolve questions and keep your Employment Hero setup on track

What’s not included

• Personalised video or phone call support/team training sessions
• System configuration, testing and launch (these will be completed by you)
• Rule building outside of the pre-built Modern Awards (available for an additional cost)

Journey Timeframe

The Combined Guided HR & Payroll Onboarding will lead you through a self-guided journey via our digital
learning platform, Hero Hub, which can take up to 60 days to complete.

What’s included

• Unlimited Access to Hero Hub: Dive into a wealth of text and video guides to learn how to launch and optimise your Employment Hero Platform.
• Structured HR and Payroll Milestone Timeline: Follow a clearly defined timeline outlining key milestones to ensure a smooth and efficient HR and Payroll platform setup.
• Unlimited Access to Live Chat: Get real-time assistance from our support team to quickly resolve questions and keep your Employment Hero setup on track.

What’s not included

• Personalised video or phone call support/team training sessions
• System configuration, testing and launch (these will be completed by you)
• Rule building outside of the pre-built Modern Awards (available for an additional cost)
• Content creation (e.g contracts, policies, reviews, LMS, recruitment or other content)
• Uploading existing HR documents (e.g contacts, certifications) to employee files

HR Platform:

• Enter your affiliated email address.
• Click “Forgot Password.”

Payroll Platform:

• Enter your email address.
• Click “Continue” or “Recover Password.”

Click “Update Password” to finalise the process.

Check your email inbox for an email with the subject “Reset Password Instructions.”

Open the email and click the link provided. You will be directed to a page in Employment Hero.

Enter your new password into the designated field.

When logging into Employment Hero HR for the first time, you will be guided through an onboarding wizard that offers the option to add additional admins to the platform. If you choose not to add admins at this stage, you can do it later.

If your platform is in setup mode, it will not generate regular invitation emails as setup mode prevents emails from being sent. To invite admins during this time, use the “Invite Your Early Adopters” option on your dashboard and select “Admin” as the role type.The Guided Payroll Onboarding will lead you through a self-guided journey via our digital learning platform,
Hero Hub, which can take up to 45 days to complete.

To create a user with access to the Payroll platform, navigate to Payroll Settings > Manage Users.

From this page, you can set up the following types of users:

Full Access: Grants the user administrator access to all areas and functions of payroll, including the ability to authorise STP pay event lodgements.

Restricted Access: Commonly assigned to managers, this option allows you to select specific areas for the user to access and restrict access by employee group and/or location. View this article to see the different permissions available for restricted users.

Please note that only full-access users can create new users with either full or restricted access.The Combined Guided HR & Payroll Onboarding will lead you through a self-guided journey via our digital
learning platform, Hero Hub, which can take up to 60 days to complete.

Will the Employment Hero team help me build my platform?Will the Employment Hero team help me build my platform?The Guided Onboarding service offering is designed to be led by you, though Employment Hero offers additional service options that you can purchase if needed.

To assist with setting up your platform, you will have unlimited access to Hero Hub, which provides detailed guides for launching and optimising your Employment Hero Platform. For additional support, you can connect with our team via the in-platform live chat feature.To create a user with access to the Payroll platform, navigate to Payroll Settings > Manage Users.

For immediate assistance, you can use the Live Chat feature within the Employment Hero platform. Live Chat provides real-time support with a dedicated member of the Employment Hero team, allowing you to quickly address any questions or concerns as they arise during your platform implementation. This ensures that you can resolve issues promptly and keep your setup process on track.

To get in touch with a team member: 

• Head to the Employment Hero HR or Payroll Platform
• Access the purple chat box widget at the bottom of your screen
• Follow the prompts provided in the chat widget. (Typing freely into the text box won’t connect you. Stick with the prompts provided to help us direct your ticket to the right department efficiently).
• The live chat widget may suggest relevant help centre articles, these can often resolve your issue quickly. If you still need assistance, make sure to select the option to connect with a team member for further support.