Quest Griffith’s success story with Employment Hero: A game-changer for small businesses

The overview

Sophie Sun, owner of Quest Griffith, transformed her payroll process by switching to Employment Hero. Our platform streamlined operations, improved staff satisfaction and allowed Sophie to focus on business growth. Sophie encourages fellow business owners to embrace Employment Hero as a game-changing solution for their payroll needs.

About Quest Griffith

Sophie Sun has been navigating the hospitality landscape for years. Before stepping into her role as the owner of Quest Griffith, she worked as a Human Resource Manager at various hotels. Now, she oversees a small, yet dedicated team at Quest Griffith, which has 68 rooms and over 20 staff members.

In our chat, Sophie shared insights into her journey and how transitioning to Employment Hero has transformed her business operations.

The quest for a better payroll solution

Before finding Employment Hero, Sophie juggled a different payroll system that she found challenging. She faced numerous challenges, from inaccurate records to frustrating technical issues that often left her unable to pay her staff on time.

“I would spend sleepless nights worrying about payroll because the system just didn’t work as it should,” she said. “Every time I encountered a problem, I’d write detailed reports to the head office, but it felt like no one understood the urgency.”

After four years of persistence, Sophie succeeded in transitioning Quest Griffith to Employment Hero.

“The system is very user friendly. I can always reach out through online chat and get help quickly if I have any questions. I didn’t need extensive training either, the platform was easy to understand!” said Sophie.

With Employment Hero, Sophie has the freedom and flexibility to manage payroll without constant stress. “We’ve never had any issues with ABA files or bank transfers. Everything is seamless now,” she shared.

Managing leave balances effortlessly

One feature of Employment Hero’s platform that has made managing her workforce easier has been the ability to pay superannuation and manage leave balances.

“With our previous system, I had to manually calculate everything using Excel, which created such a headache,” she explained. “Now, Employment Hero automatically tracks annual leave for full-time staff. It’s just so much simpler.”

Sophie also appreciates that Employment Hero allows her to verify her employees’ work eligibility. “The platform can check visa entitlements and that’s very convenient for me because I can rest assured that my business is staying compliant,” said Sophie.

Positive feedback from staff

The positive impact of Employment Hero has resonated throughout her team as well.

“My staff says that the clock in and clock out system has saved a lot of time and that it’s much easier to use. I rarely have anyone coming to me with issues anymore which saves me a lot of time,” said Sophie.

With Employment Hero, Sophie feels more empowered to focus on strategic business growth – rather than getting bogged down in payroll details.

“It’s allowed me to concentrate on what matters most – growing my business. Small business owners face a lot of pressures, especially with rising costs, but using this system has made everything so much more efficient,” she said.

“I think every business owner should use Employment Hero. It’s seamless, efficient and makes employment easier for everyone.”

With Employment Hero, Sophie has streamlined payroll and created a better working environment for her team. Looking for employment solutions so you have more time doing what you do best? Book a demo with one of our business specialists today.