Expert Hearing Care: From admin overload to HR and payroll peace of mind

About Expert Hearing Care

Expert Hearing Care is an independent audiology provider based in Australia, delivering accessible and affordable hearing care. Unlike many providers tied to manufacturers, Expert Hearing Care offers tailored, patient-first services. 

“Being independent means we can focus solely on what’s best for our patients without external pressures,” says Operations Manager Monique Price. With more than 60 employees, including audiologists, receptionists, and concierge staff spread across multiple clinics, the business places a strong emphasis on flexibility, compliance and keeping employees happy.

The company’s mission is simple: provide expert hearing care while making life easier for employees. Employment Hero plays a central role in achieving that mission.

From HR paperwork nightmares to digital bliss

Before Employment Hero, Expert Hearing Care faced a mountain of manual admin work. 

“When I joined the team, there was a whole storage cupboard full of employee files. It was a huge pain to find anything, especially when calculating long service leave and trying to figure out paperbased time sheets. Looking through the cupboard and managing paper-based employee files was always the most overwhelming part of my day.” 

But four years ago, everything changed. “Switching to Employment Hero meant we could get everything in one place. No more digging through files. It freed up our time to focus on what truly matters – our people and clinics.”

Time-saving features that make life easier

The biggest win? Time. “The daily timesheets saved my life. I’m no longer chasing up timesheets or spending hours entering details before payroll,” says Monique. The result? Up to two weeks saved every month.

“If I were to go back to a paper-based system, it’d probably take me two weeks a month making sure employee details are up to date.”

“Now I can spend that time visiting clinics, supporting managers, and being there for our people. That human connection is invaluable.” By cutting down on repetitive tasks, Monique can now invest time where it truly counts – employee satisfaction and clinic performance.

Stress-free compliance 

In audiology, compliance is critical. Failing to meet government standards can have serious repercussions. Employment Hero can help boost their compliance confidence so they have one less thing to worry about.. “I’ve set reminders within the platform for staff to upload their new audiology registrations every June. All I have to do is check it off. It’s that easy.”

The built-in learning materials have also made a huge impact. “There’s a lot of compliance, especially with government regulations, and our own internal policies. Thankfully, Employment Hero already has learning materials in the library, so a lot of it is already covered, which is great. We also update our own compliance every six months.”

VEVO checks done automatically

With 30% of the workforce made up of international staff, visa compliance was once a major headache. “I used to spend up to two weeks each month checking government websites and setting reminders. Now, the platform handles VEVO checks automatically.”

She adds, “It saves me 30–40 hours a month. The peace of mind that gives you – honestly, you can’t put a price on that.” For Monique, that time is now spent building relationships with staff and visiting clinics, increasing overall morale and retention.

Reports that drive real impact

Employment Hero’s reporting tools have significantly improved decision-making. “The Happiness Score is a standout. We run it monthly, and it tells me if anyone’s feeling off. I know my team well, so I can check in personally.” The real-time insights help the business take swift action, improving employee satisfaction.

Cost centre reports have also proven invaluable. “They show me where the highest-paid – and best-performing – staff are working. I can move them strategically between clinics to maximise performance. Our previous payroll system doesn’t give us that kind of insight.”

Peace of mind: The ultimate value

Reflecting on four years with Employment Hero, Monique says, “It’s saved my mental health on more than one occasion. The peace of mind I now have thanks to Employment Hero – there’s no price you can put on that.”

Expert Hearing Care’s partnership with Employment Hero is more than just software – it’s a success story of transformation. From automated VEVO checks to strategic reporting and easy compliance, Employment Hero has empowered Monique and her team to prioritise what really matters: people and performance.

“If you’re running an audiology clinic and want to simplify your processes, Employment Hero is the answer. The peace of mind alone is worth it.”Discover how Employment Hero can simplify your HR and payroll, giving you more time to focus on growing your business. Book a demo with our team today and experience the difference firsthand.