How Delta Air Systems integrated HR and operations to support steady growth

About the business 

Founded in the mid-1950s by Austin York in Cambridge, Delta Air Systems has deep roots in Ontario’s HVAC industry. What started as a local venture evolved significantly in 1990 when Kelvin Wood joined the team to lead the HVAC division. Recognizing the company’s immense potential and strong supplier partnerships, Kelvin successfully negotiated the purchase of Delta Air Systems in 1992.

Today, Delta Air Systems remains a family-owned and operated powerhouse, led by the father-daughter duo of Kelvin Wood (Owner) and Jordan Wood (Operations Manager).

The challenge 

Delta Air Systems’ early HR relied on paper files and manual forms—a setup that grew increasingly risky as the team expanded. This lack of structure eventually led to preventable legal complications and costly regulatory disputes. Realizing they could no longer afford the “we didn’t know what we didn’t know” phase, the company knew a change was vital.

Realizing they could no longer afford to operate without a digital structure, the company took its first major step toward modernization by partnering with Get it Done HR to digitize its records using Humi.

While Humi successfully moved them away from paper, the subsequent launch of Employment Hero’s AI-powered Employment Operating System presented an opportunity to evolve even further. When Delta Air Systems saw the new platform in action, the decision was immediate. As they put it: “As soon as I did the demo, I was like ‘OK — this is a no-brainer.’” Today, Delta Air Systems enjoys a secure, digital-first foundation, with the added peace of mind that they are still supported by the same great Canadian team they’ve come to trust.

The solution 

By moving to the Employment Operating System, Delta Air Systems has unified HR and operations into a single platform. The mobile experience was an immediate win, allowing managers to handle approvals on the go. The app also provided a more unified bridge between daily field operations and administrative HR, ensuring that the “people side” of the business and the “technical side” were speaking the same language

“The app is amazing. The computer portion is amazing,” says Jordan.

The transition also opened up the potential for a fully connected ecosystem. Through the platform’s API and integration capabilities, the team sees a future where their CRM and timesheet data flow together seamlessly. This vision, paired with the system’s proprietary AI intelligence engine, is central to Jordan’s strategy: “My motto of this year is work smarter, not harder. So the AI feature really, really lets me achieve my goals.”

With automated payroll flows and customizable dashboards, Delta Air Systems has replaced manual friction with a streamlined system that finally allows the team to focus on growth.

The impact

Since making the switch, Delta Air Systems has seen a meaningful reduction in time spent on administrative tasks. Expense tracking, which was previously managed through fragmented email chains and manual follow-ups, is now centralized. This shift eliminated a major pain point where reimbursement requests were frequently missed or buried in busy inboxes, leading to inconsistent payouts. Now, employees submit and monitor expenses directly, ensuring nothing is overlooked.

Bringing multiple processes into one system has minimized errors and reduced manual touchpoints, providing more accurate data for payroll and reporting. This has also transformed how they work with Get it Done HR; with day-to-day admin handled efficiently, their fractional partner can focus on high-level strategy rather than routine tasks.

The platform provides a scalable foundation that supports continued growth without adding unnecessary complexity. As Jordan puts it: “I feel like I can grow with Employment Hero and not be pigeonholed… I’m not trapped. Don’t waste time debating it: just switch.”

Why it matters 

For Delta Air Systems, having a unified and adaptable HR platform means more than just operational efficiency. The improvements have positioned the company for long-term growth, giving leadership the confidence to scale their operations without added complexity or unnecessary overhead. By embracing a system that supports both field and office teams, Delta Air Systems has ensured it can stay agile as industry and regulatory requirements evolve. With Employment Hero as a foundation, the team is empowered to focus on what matters most: serving their clients, supporting their staff and achieving their business goals.