Job Description
Role: Project Coordinator
Location: Hybrid – St Albans, Hertfordshire, AL1 4TA
Salary: £28,000 – £34,000 per annum (Experience Dependent)
About Amthal
We are one of the nation’s trusted life safety and security partners. Our mission is to design, install, maintain & monitor electronic life safety and security systems to a level of best-in-class compliance. We deliver this whilst providing an unrivalled customer experience and professional service.
With over 25 years of trading, we have a well-established presence in the industry, and our vision is to scale a sustainable business through the continuous development and investment in our people; and this is where we need you.
Role Overview
As a Project Coordinator, you will play a key role in the successful delivery of installation projects from initial planning through to completion. You will coordinate technicians, subcontractors, equipment and project schedules, ensuring works are delivered safely, efficiently, on time and within agreed financial and operational targets.
Acting as a central point of contact, you will build strong relationships with customers, subcontractors, suppliers and internal teams while providing clear and timely project updates.
The successful candidate will be a proactive, organised and customer-focused team member with excellent communication and time-management skills. You will be confident managing competing priorities in a fast-paced environment, working independently and using your initiative while maintaining accuracy and integrity. Strong Microsoft Office skills, good geographical knowledge and a willingness to learn new systems are also essential.
Key Responsibilities
·Communicate and build relationships with new and existing subcontractors to request quotations and book works in accordingly.
·Schedule works and monitor technicians and subcontractors to ensure that they comply with specifications to meet financial and operational targets.
·Communicate with all clients providing a seamless customer experience. This includes booking in works and updating them on projects.
·Liaise with the supply chain team to ensure all equipment is organised for all projects on time and within the financial targets.
·Complete O&M Manuals on completion of projects.
·Complete Project RAM’s pre project.
·Manage the departmental invoicing and financial forecasting alongside the installation manager.
·Complete background administration work to ensure the projects are coordinated correctly.
·Communicate and Liaise with the sales account managers and assist with any queries they may have on their projects.
·Answering emails & telephone calls from both customers and internal colleagues
·Administrating job reports & paperwork from field technicians
·Working closely within the installation team and coordinate and manage all resources efficiently.
Individuals Attributes
·Expertly handle all contact with our customers via telephone and email whilst ensuring the customer journey is seamless throughout.
·Excellent verbal communication skills.
·Comfortable using all Microsoft Office programs.
·A positive, proactive and customer focused attitude.
·To be a committed team member.
·An ability to manage and prioritize your workload in a fast-paced environment.
·A logical approach to your work.
·Confidence in working with a variety of internal systems and willingness to learn new systems.
·Operate with independence and integrity.
·Being able to use your own initiative when completing day to day tasks.
·Good spoken & written English.
·Excellent time management skills enabling to meet all set deadlines.
·To be a part of growing a sustainable dynamic business.
·You will be able to deliver unrivalled quality customer service.
·Excellent geographical knowledge for scheduling purposes.
Why we think you would love to work with us
At Amthal, we aim to invest and empower you to continue our mission of being one of the nation’s trusted commercial fire and security partners whilst maintaining our friendly and supportive culture.
Join our team where your dedication and integrity will be recognised with opportunity and progression whilst ensuring a healthy work life balance. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.
What we offer
·A commitment to work life balance including a 9/10 day working fortnight
·25 days’ holiday, plus Bank Holidays, increasing to 35 days
·(1 extra day per annum, up to 30 days & additional 5 days after 10 years’ service)
·Salary sacrifice pension scheme
·Death in service insurance (x3 base salary)
·Wellness & Employee Assistance Programme (EAP)
·24-hour GP and mental health care support
·Continuous Professional Development – Amthal Academy & Fast Track programmes
·Quarterly development check-ins with your line manager
·A culture of recognition, including team member of the month award
·Annual company conference day to share strategic plans & celebrate success
About the process
Please apply by uploading your CV.
The next step is an informal phone call with one of the team to check in with and confirm that you’ve read the job description and are a great skills fit.
You will then receive a telephone interview from the Operations Manager to check you meet the skills requirement for the role along with sharing our values.
On success of your telephone interview you will then be invited to a face to face interview at our offices with the Operations Manager alongside another senior team member for a more formal interview process.
We will call you to tell you you’re successful before putting the offer in writing and beginning to carry out the usual security vetting and checks as required to work in our industry.
