Frequently Asked Questions

Employment Hero is a cloud-based system that combines HR, payroll, benefits, recruitment and employee engagement into a single platform. We serve over 350,000 businesses globally, including thousands in Canada. We help employers free up time from repetitive admin so they can focus on growing their business.

Our platform centralizes the entire employee lifecycle—from recruiting and onboarding to payroll, performance reviews and analytics—all accessible on desktop or through the EH Work mobile app.

Yes. Employment Hero acquired Humi in 2025, and Humi now operates under the Employment Hero brand in Canada. Today, we offer two products:

Employment Operating System: Our new all-in-one HR, payroll, scheduling and people management platform for Canadian businesses.

Humi by Employment Hero: A fully supported product for existing Humi customers and our Quebec-compliant solution.

Employment Hero Holdings Pty Ltd is a privately held Australian company co-founded by Ben Thompson (CEO) and Dave Tong (CTO). In March 2025, we purchased Toronto-based Humi.

Employment Hero was founded in Sydney, Australia in 2014. We’ve since then expanded our operations to New Zealand, Singapore, Malaysia, the United Kingdom and now, Canada. Our Canadian presence is built on the strong foundation of Humi, a Toronto-based HR platform founded in 2016. We acquired Humi in 2025 to combine our global technology with nearly a decade of deep local expertise.

Employment Hero is built for small-to-medium-sized businesses looking to simplify their employment operations. It’s ideal for business owners, CEOs and HR managers who want to automate administrative tasks, manage compliance confidently and create a more rewarding experience for their teams.

We are a remote-first company with team members located across Canada, ensuring we have local experts on the ground to support businesses from coast to coast. The Canadian team’s headquarters are located in Toronto, in the beautiful Queens Quay area. Our global headquarters are based in sunny Sydney, Australia.

Employment Hero made the decision to retain the Humi brand for Québec to maintain compliance with language requirements, data privacy and province-specific payroll calculations (QPP, CNESST, QHSF). In simple terms, Humi by Employment Hero is set up to support Québec-based businesses with compliance.

We centralize the employee life-cycle: recruiting, onboarding, document e-sign, time-off, scheduling, payroll, performance reviews, benefits enrollment, learning and analytics—all accessible via web or mobile app. We help small-to-medium businesses to free up time on repetitive or compliance heavy admin tasks so they can spend more time working on their business.

Depending on what plan you sign-up for you’ll have access to different features within the platform for your team. Our business specialists are happy to consult with you on what would work best for your business, team size and growth ambitions. Once you’re ready to progress, our Implementations team will be on hand to help with the setup, integration and change management process. They’ll help you to create an account, add employees (or import from Excel/CSV), configure payroll rules and turn on the modules you need. The platform is permission-based, so managers see teams, employees see their own data and admins control settings. You can request a free demo of the platform to learn more.

We’re passionate about making employment easier and more valuable for everyone. A big part of this is staying ahead of the game and continually improving our platform from customer feedback and feature requests. We have a 4.5/5 rating on Capterra and a 4.4 rating on G2 as of November 2025 from over 1000 reviews. We have proven results from our customers with 89% return on investment for companies using Employment Hero. With an 85% better onboarding experience for employees, 81% in payroll efficiencies and an average of 42% time saved on HR admin.

Employment Hero offers flexible pricing plans designed to scale with your business, so you only pay for what you need. Our platform is fully customizable, making it a cost-effective solution for growing companies.

For detailed information, visit our pricing page. You can also request a free, no-obligation demo to see exactly how Employment Hero can transform your business.

Yes. As of April 2025, Humi is part of the Employment Hero family. We are excited to join two companies with a shared commitment to the small business community.

While you will see a small name change to ‘Humi by Employment Hero,’ don’t worry – it’s the same great HR platform and team you know! We look forward to bringing you even more valuable resources and innovation as we grow.

Absolutely. Our support team includes Canadian employees from coast to coast who understand the local market, legislation and day-to-day realities of running a business in Canada.

Existing Humi contracts are honoured until renewal. For customers on month-to-month plans, pricing will remain the same unless otherwise communicated. Any changes, if applicable, will be shared clearly and in advance.

Employment Hero has compliance built into the platform to help make employing and paying your team easier, no matter which province you operate in. Our tools are designed to support Canadian employment standards and reduce the administrative burden of managing compliance across different jurisdictions.

Absolutely. The “Humi by Employment Hero” stack is designed specifically for Québec, handling QPP/QPIP, CNESST, QHSF calculations and the 1% Workforce Skills Development & Recognition Fund (WSDRF) tax. It also produces French Relevé-1/RL-1 slips.

Your data security is our top priority. We hold key security certifications, including ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019, we are also GDPR compliant and we have completed an independent SOC 2 Type II audit in August 2025. All our security information is available in our Employment Hero CA Trust Center (Canada) and Humi by Employment Hero Trust Center (Quebec).

All customers have access to our Help Centre where they can connect with our Canadian support team, made up of employees from coast to coast who understand the local market, legislation and day-to-day realities of running a business in Canada.

Yes. HR & Employment Advisory services are included with our Employment Unlimited plan and can also be added on to any other plan. The service gives you access to HR experts for practical, Canadian-focused guidance, including support with employment compliance, workplace issues, policy reviews, and legislative updates.

Employment Hero offers a suite of AI-enhanced HR features designed to streamline operations, save time and optimize decision-making for businesses:

• AI Writing Assistant: Simplify the creation of HR documents, such as job descriptions, performance reviews, and employee communications, with an intuitive AI-powered writing tool.
• AI-Powered Insights: Leverage AI analytics to gain actionable insights into employee performance, satisfaction, and engagement trends, empowering you to make data-driven decisions.
• Recruitment Assistance: Employment Hero’s AI tools help attract and shortlist top talent by automating candidate screening and ranking based on role alignment.
• Smart Automation: Reduce repetitive HR tasks with intelligent automation, improving operational efficiency across the board.

These features are designed to support growing businesses as they scale while saving time and enhancing employee satisfaction.

Employment Hero is committed to leveraging AI in a responsible and ethical manner. Our approach to AI development and deployment is guided by clear principles that prioritize fairness, accuracy and transparency. We ensure that all AI-powered solutions are designed to enhance user experiences, streamline processes and support compliance without compromising privacy or trust.

By conducting rigorous testing and following strict ethical guidelines, we ensure our AI tools deliver reliable outcomes while addressing the unique needs of growing businesses. For more details on our responsible AI practices, visit Responsible AI at Employment Hero.