Spa Manager

We are recruiting for a passionate and commercially driven Spa Manager to join a luxury spa overlooking the sea on Anglesey. This is an opportunity to drive our spa operation, work with a high-performing team and deliver exceptional experiences for guests.

The Role

As Spa Manager, you will take ownership of the day-to-day spa operation, ensuring exceptional standards across guest experience, treatments, team performance and commercial success.

This is a hands-on leadership role for someone who enjoys balancing operational management with being visible and engaged with both the team and guests with hands-on delivery: approximately 25% of the role will involve providing treatments. You will be responsible for driving revenue, developing the team and ensuring the spa delivers outstanding service at every touchpoint.

This is a permanent position working 40 hours per week, with working days Wednesday through to Sunday

Key Responsibilities

Spa Operations & Leadership

• Lead and inspire the spa team, creating a positive and engaging working environment.
• Manage the daily operation of the spa, ensuring smooth delivery of treatments and guest services.
• Oversee rotas, staffing levels, recruitment and team development.
• Maintain excellent standards of cleanliness, health & safety and compliance.
• Manage stock control, ordering and operational costs.

Commercial Performance

• Take ownership of spa revenue performance, budgets and commercial targets.
• Drive growth, treatment bookings, retail sales and guest retention.
• Identify opportunities to increase revenue through promotions, packages and guest engagement.
• Use strong product knowledge to maximise treatment and retail recommendations.

Guest Experience

• Ensure every guest receives a warm, professional and personalised experience.
• Build strong relationships with guests and encourage repeat visits.
• Handle feedback and complaints confidently, resolving issues promptly.

Treatment Delivery

• Support the treatment team by carrying out treatments when required.
• Maintain excellent treatment standards and support ongoing training and development.
• Confidently advise guests on suitable treatments and products.

About You

To be successful in this role, you will have:

• Previous experience managing a luxury spa.
• Strong commercial awareness with experience driving revenue, retail and guest loyalty.
• Excellent operational and organisational skills.
• Proven leadership experience with the ability to motivate and develop a team.
• A recognised spa qualification such as NVQ Level 3
• Strong knowledge of beauty treatments and massage.
• Elemis experience is highly desirable, although training will be provided.
• A genuine passion for wellness and delivering exceptional guest experiences