True Relationships, Sexual and Reproductive Health
Make a meaningful impact on people, culture, and community.
At True Relationships our work goes beyond healthcare. We support people to experience safe, respectful relationships and positive sexual and reproductive health across their lives.
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Work at the intersection of healthcare and social impact: True operates in a unique and meaningful space—sexual and reproductive health, sexual assault response, education, and community engagement—delivering services that support safety, recovery, wellbeing, and long-term social change.
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Trusted leader in a specialised field: Join an organisation recognised for its expertise, advocacy, and evidence-based practice in sexual and reproductive health, relationships education, and trauma-informed sexual assault response services.
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Purpose-driven, not-for-profit impact: Be part of a respected not-for-profit healthcare organisation where your work directly supports better health, safety, healing, and wellbeing outcomes for individuals and communities.
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Specialist sexual assault response service: Work alongside experienced professionals within a dedicated trauma-informed service supporting people impacted by sexual violence, while contributing to therapeutic recovery, advocacy, community education, and systems that promote safety and healing.
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Values-led in action: Our commitment to Respect, Excellence, Courage, and Partnership shapes how we lead, make decisions, and support our people.
Make a critical difference in moments of crisis
Every response matters. Every interaction supports choice, safety and dignity.
As an On-Call Support Worker with the Cairns Sexual Assault Service (CSAS), you will provide immediate, trauma-informed support to adults who present to emergency departments following sexual assault or intimate partner violence.
Working within a 24-hour on-call roster system, you will play a vital role in ensuring people receive timely information, coordinated care, and compassionate advocacy during a highly vulnerable time.
This role is focused on crisis response, interagency coordination, and practical and emotional support at the point of need.
About the role
This role is offered on a casual basis, with 24/7 shifts and is being actively recruited, applications will be reviewed upon submission.
Pay Rate: $58 – $63
*Blue card & Hep B immunity required for this role.
As an On-Call Support Worker, you will respond to after-hours callouts to support people who have recently experienced sexual assault or intimate partner violence.
Working closely with Emergency Departments, Queensland Health, Queensland Police Service and forensic medical practitioners, you will ensure clients receive coordinated, respectful and informed care.
This role includes:
- Providing immediate crisis support, procedural information and advocacy to people who have recently experienced sexual assault
- Supporting informed decision-making regarding forensic medical examinations, medical care and police involvement
- Coordinating access to integrated medical and forensic examination services where required
- Liaising with Emergency Department staff, forensic medical doctors and Queensland Police Service
- Organising transport support when required (e.g. police assistance or taxi vouchers)
- Providing information and support to family members or support persons where appropriate
- Completing accurate and timely case notes following callouts
- Contributing to orientation, training and team meetings
- Maintaining accurate records in line with organisational policies and legislative requirements
- Working in accordance with workplace health and safety, risk management and safeguarding frameworks
About you
You are calm under pressure, highly reliable, and able to respond effectively in emotionally complex and fast-moving situations. You bring a strong understanding of trauma and are committed to supporting victim-survivors with dignity and respect.
You will bring:
- Diploma-level qualification in behavioural sciences or related field, or significant relevant experience (or working towards qualification) or relevant work experience
- Demonstrated understanding of the impacts of sexual violence, including relevant legislation and system responses
- Experience in or willingness to provide crisis support in sensitive and high-pressure environments
- Understanding of interagency responses involving health, police and forensic services
- Strong written communication skills, including accurate and timely case note documentation
- High level of personal resilience and capacity for self-care when working with trauma exposure
- Ability to work independently within a structured on-call roster system
Requirements:
- Current Queensland C Class driver’s license
- Current Blue Card (or eligibility to obtain) and compliance with regulated workforce requirements
- Hep B Immunity
- Commitment to maintaining professional skills and adherence to organisational policies and procedures
Why join True?
At True, you will be part of a committed team providing essential crisis response services for people impacted by sexual violence. Your work ensures that individuals receive timely, informed, and compassionate support at a critical point in their recovery and decision-making.
We value collaboration, integrity, cultural respect, and creating a workplace where staff are supported to deliver safe and effective practice in complex environments.
Apply now
If you are committed to providing trauma-informed crisis support and want to contribute to a specialist service that makes a real difference in people’s lives, we encourage you to apply now via this recruitment portal.
Our commitment to child safety
True is committed to safeguarding children and young people. We actively create a culturally safe, inclusive and empowering environment for all. Our workforce reflects this commitment through safe, respectful and accountable practices.
