Job Description
Clinic
Nurse – Humanitarian Health Services
Location: East Africa and Central Africa
(Multiple Country Deployments)
Job
Type: Full-Time
(Rotational Deployment)
Reports
To: Nursing
Director / Medical Doctor / Regional Manager
About
Zello
Zello is a
global provider of occupational health, humanitarian healthcare, emergency
medical, and remote medical services supporting corporate, humanitarian, NGO,
and government clients across Africa and internationally. We are committed to
delivering safe, patient-centred healthcare through strong clinical governance,
evidence-based practice, and compassionate care.
We are
recruiting experienced Clinic Nurses to support healthcare delivery
within humanitarian programmes across refugee settlements, internally displaced
persons (IDP) camps, and host communities in East and Central Africa.
Job
Summary
The Clinic
Nurse is responsible for delivering high-quality primary healthcare services
within humanitarian clinics, ensuring safe, effective, and compassionate
nursing care for refugees, asylum seekers, displaced populations, and host
communities. The role supports outpatient consultations, emergency
stabilisation, maternal and child health services, communicable disease
management, health promotion, and public health activities while maintaining
compliance with Zello clinical governance standards and client protocols.
Key
Responsibilities
Clinical
Care
- Deliver comprehensive nursing
care within outpatient clinic settings.
- Perform patient triage and
prioritise treatment according to clinical urgency.
- Conduct nursing assessments and
record accurate clinical observations.
- Assist medical officers during
consultations and clinical procedures.
- Administer prescribed
medications, vaccinations, intravenous therapies, and treatments.
- Monitor patients during
treatment and identify clinical deterioration.
- Provide emergency stabilisation
before referral where required.
- Perform wound care, dressings,
suturing assistance, and basic emergency procedures.
- Manage observation patients
until discharge or referral.
Maternal
and Child Health
- Support antenatal and postnatal
care services.
- Monitor growth and development
of infants and children.
- Administer childhood
immunisations in accordance with national programmes.
- Provide family planning
counselling and reproductive health education.
- Support prevention of
mother-to-child transmission (PMTCT) programmes where applicable.
Communicable
Disease Management
- Support diagnosis, treatment,
and follow-up of malaria, tuberculosis, HIV/AIDS, respiratory infections,
diarrhoeal diseases, and other communicable illnesses.
- Participate in outbreak
preparedness and response activities.
- Conduct infection prevention
and control (IPC) measures.
- Report notifiable diseases
according to local Ministry of Health and humanitarian partner
requirements.
Public
Health & Community Outreach
- Deliver health education
sessions to patients and community groups.
- Participate in vaccination
campaigns and disease prevention initiatives.
- Support nutrition screening
programmes.
- Participate in community
outreach clinics where required.
- Promote hygiene, sanitation,
and disease prevention activities.
Pharmacy
& Medical Supplies
- Assist with medication
management and stock control.
- Ensure proper storage of
pharmaceuticals, including cold chain management.
- Monitor expiry dates and stock
levels.
- Report stock shortages
promptly.
- Maintain emergency drug kits
and medical consumables.
Clinical
Governance
- Maintain complete and accurate
patient records.
- Ensure confidentiality of
patient information.
- Follow Zello Standard Operating
Procedures and clinical guidelines.
- Participate in clinical audits
and quality improvement initiatives.
- Report incidents, adverse
events, and safeguarding concerns.
- Maintain compliance with
infection prevention and occupational health policies.
Emergency
Response
- Participate in medical
emergency response within the clinic.
- Assist during disease outbreaks
and humanitarian emergencies.
- Support mass casualty
preparedness and emergency drills.
- Participate in emergency
referrals and patient transfers.
Teamwork
- Work collaboratively with
doctors, midwives, pharmacists, laboratory staff, nutrition teams, mental
health teams, and community health workers.
- Mentor junior nursing staff
where appropriate.
- Participate in
multidisciplinary meetings.
- Support orientation and
training of new staff.
Requirements
& Qualifications
- Registered Nurse qualification
(Diploma or Bachelor’s Degree in Nursing).
- Current professional nursing
registration in country of practice or eligibility for registration.
- Minimum 3 years
post-registration clinical experience.
- Minimum 2 years
experience in primary healthcare, emergency nursing, humanitarian health,
refugee health, or remote healthcare settings.
- Current Basic Life Support
(BLS) & Advanced Cardiac Life Support (ACLS) certification.
- Demonstrated competency in
emergency assessment and patient stabilisation.
- Experience using electronic
medical records is desirable.
- English proficiency (minimum B2
level).
Preferred
Qualifications
- Emergency Nursing
qualification.
- Primary Healthcare
qualification.
- Tropical Medicine or
Humanitarian Health training.
- Experience working with UN
agencies, NGOs, or humanitarian organisations.
- Experience in refugee or IDP
camp healthcare.
- Training in Integrated
Management of Childhood Illness (IMCI).
- Advanced Life Support (ACLS)
certification.
- Knowledge of WHO Essential
Package of Health Services.
- Experience managing
communicable disease outbreaks.
Key
Competencies
- Excellent clinical judgement.
- Strong emergency assessment
skills.
- Compassionate, culturally
sensitive patient care.
- Effective communication and
interpersonal skills.
- Ability to work independently
in resource-limited environments.
- Strong organisational and
documentation skills.
- Commitment to patient safety
and clinical governance.
- Flexibility and resilience in
humanitarian settings.
Working
Conditions
- Rotational deployment across
East and Central Africa.
- Work within refugee
settlements, IDP camps, mobile clinics, and humanitarian health
facilities.
- Exposure to austere
environments and public health emergencies.
- Participation in emergency
response activities, including outbreaks and mass casualty incidents.
- Occasional travel to remote
project locations.
- Compliance with Zello security,
safeguarding, and humanitarian operating procedures.
Core
Values
All
employees are expected to demonstrate:
- Integrity
- Professionalism
- Respect and Compassion
- Accountability
- Teamwork
- Clinical Excellence
- Cultural Sensitivity
- Commitment to Humanitarian
Principles
