Customer Services Assistant

Do you enjoy meeting new people and providing exceptional customer service?

We are looking for a friendly, motivated individual to join our Tills and Customer Service team at Dean’s York Garden Centre. If you’re passionate about delivering great customer experiences, we’d love to hear from you!

As a Tills & Customer Service Assistant, you’ll help us achieve our ambition of being Yorkshire’s premier garden centre and family destination. You’ll be a key part of ensuring every visitor has a GREAT experience.

This role would involve working alternate weekends:

Saturday 10:00am-4:00pm

Sunday 11:00am-4:30pm

This is an average of 5.75 hours per week (one full weekend on, one full weekend off.) 

If you think you are the right person for this position, then apply now. We’d love to hear from you!

Key Responsibilities:

As a Customer Service and Tills Assistant, your responsibilities are:

• Deliver GREAT customer service at the tills and throughout the store
• Welcome customers, answer enquiries, and handle customer complaints in person, by phone, and by email
• Process returns, cash, debit/credit card transactions, events, and Grotto tickets
• Manage supplier visits, contacts, and queries
• Answer phones and support customer and supplier enquiries
• Assist on the tills during busy periods and make customer announcements

And most importantly… bring a smile and positive attitude every day!

Skills, Knowledge & Expertise

We’re looking for someone who:

• Has a friendly personality and excellent customer service skills
• Has previous customer service experience
• Enjoys working with people and supporting team members
• Can work efficiently in a fast-paced retail environment
• Has strong attention to detail
• Thinks on their feet and finds practical solutions
• Is confident using computers and systems

Why Join Our GREAT Team?

🌿 A GREAT Place to Work Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

⏰ Work-Life Balance All roles operate within daytime hours – so your evenings stay yours.

🛍️ Up to 33% Staff Discount Treat yourself to garden and home favourites (*varies by department/concession).

🚗 Free On-Site Parking Arrive stress-free with plenty of parking.

🏆 GREAT Values & Recognition We live our values and celebrate yours with monthly awards and shout-outs.

🎉 Monthly Team Engagement Events From information sharing to free food – we love bringing the team together.

🌴 Enhanced Holiday Allowance More time off that grows with your length of service.

🌱 Grow Your Career We support your development with company-sponsored training.

💚 Well-being Support to Help You Thrive Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.

💷 Pension Contributions Helping you plant the seeds for a secure future.

🪴 Supporting Causes That Matter to Our Team Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.