Aftersales Advisor

About Us

At Winchester Motor Group, we are passionate about delivering exceptional experiences to our customers. Representing premium motorcycle brands, we pride ourselves on expertise, service excellence and a genuine enthusiasm for everything on two wheels.

We are now looking for an Aftersales Advisor to join our team – a key role supporting both service and parts operations within our busy motorcycle dealership.

The Role

As an Aftersales Advisor, you will be the first point of contact for customers across service and parts. You will play a vital role in ensuring a smooth, efficient, and high-quality aftersales journey from initial enquiry through to completion. This is a varied, customer-facing role where no two days are the same.

Key Responsibilities

• Managing service bookings and workshop diaries
• Liaising between customers and technicians on repairs and servicing
• Providing clear and accurate updates on vehicle progress
• Identifying and upselling service, maintenance, and parts opportunities
• Processing parts enquiries and orders
• Ensuring all documentation and systems are kept up to date
• Delivering an excellent level of customer service at all times

About You

We’re looking for someone who is:

• Customer-focused, with strong communication skills
• Organised and able to manage a busy workload
• Confident working across both service and parts environments
• Commercially aware, with an ability to identify sales opportunities
• Passionate about motorcycles (desirable, but not essential)
• Experienced in an automotive or motorcycle dealership environment

What We Offer

• Competitive salary with bonus potential
• Ongoing training and development
• Career progression opportunities within a growing motor group
• Staff discounts across all our dealerships
• 22 days leave + Bank Holidays and Birthday Leave

Apply Now

If you’re looking for a varied role within a fast-paced and exciting dealership environment, we’d love to hear from you.