Supporter Engagement Officer
Location: Welsh Mountain Zoo, Colwyn Bay
Salary: £25,322.55 to £29,662.97 per annum (depending on experience)
Hours: 35 hours per week
Help turn passion for wildlife into lasting support.
Every membership purchased, animal adopted and donation made
helps Welsh Mountain Zoo bring conservation to life.
As the National Zoo of Wales, we’re home to more than 60
species across our spectacular 37-acre site, welcoming over 160,000 visitors
every year. As a registered conservation and education charity, every pound we
raise helps care for our animals, protect threatened species and inspire future
generations.
We’re looking for an enthusiastic and organised Supporter
Engagement Officer to help grow our community of supporters and develop
meaningful relationships that make a lasting difference.
The Opportunity
This is an exciting new role within our growing Fundraising
Team.
Working closely with our Fundraising, Grants &
Partnerships Manager, you’ll take ownership of our membership and animal
adoption programmes while supporting a wide range of fundraising initiatives.
From welcoming new members and developing supporter
communications to helping to deliver fundraising campaigns and community
events, you’ll play a key role in ensuring every supporter feels valued and
inspired to continue supporting Welsh Mountain Zoo.
No two days are the same. One day you might be creating
adoption packs and welcoming new members, the next supporting a fundraising
appeal, attending a community event or developing engaging supporter
communications that showcase the impact of every donation.
What you’ll be doing
You’ll be responsible for:
- Managing
and developing the Zoo’s membership and animal adoption programmes.
- Delivering
an outstanding experience for members, adopters and supporters.
- Coordinating
supporter communications, newsletters and fundraising updates.
- Supporting
fundraising campaigns, appeals and community fundraising initiatives.
- Acting
as the first point of contact for fundraising enquiries.
- Working
with colleagues across the Zoo to develop engaging fundraising content and
supporter stories.
- Maintaining
accurate supporter records and fundraising databases.
- Monitoring
membership, adoption and fundraising performance to identify opportunities
for growth.
- Helping
deliver fundraising events and supporter engagement activities.
About You
We’re looking for someone who enjoys building relationships
and making a positive impact.
You’ll ideally have experience within fundraising, supporter
engagement, customer service, visitor attractions or the charity sector,
together with:
- Excellent
communication and relationship-building skills.
- Strong
organisational skills and attention to detail.
- Experience
managing databases or CRM systems.
- Confidence
producing engaging written communications, including creating, managing
and analysing large-scale supporter communications through email marketing
platforms.
- The
ability to manage multiple priorities and work independently.
- A
proactive, positive attitude with a genuine passion for conservation and
helping others support great causes.
Most importantly, you’ll enjoy creating meaningful
experiences for supporters and helping grow a thriving community around Welsh
Mountain Zoo.
Why join us?
As part of our team, you’ll help secure the future of the
National Zoo of Wales while enjoying a range of benefits, including:
- Pension
Scheme.
- 28
days’ annual leave (including bank holidays), increasing to 33 days after
five years’ service.
- Enhanced
company sick pay following qualifying service.
- Flexible
working arrangements where operationally possible.
- Free
admission to the Zoo for your immediate family.
- Complimentary
access to BIAZA member zoos across the UK and Ireland.
- Staff
discounts across Zoo retail, catering and experiences.
- Discounted
gym membership.
- Employee
Assistance Programme (EAP).
- Free
on-site parking.
- Ongoing
training, professional development and career progression opportunities.
- The
opportunity to make a real difference to wildlife conservation and
education.
Join us
If you’re passionate about building relationships, engaging
supporters and helping wildlife thrive, we’d love to hear from you.
Closing Date: 30th July 2026
To Apply: Please submit your CV together with a
covering letter outlining why you’re interested in joining Welsh Mountain Zoo.
We reserve the right to close this vacancy early should
we receive a high volume of suitable applications. Early applications are
therefore encouraged.
