Receptionist

Receptionist

Department: Student Services

Location: Sunderland Campus

Position Type: Permanent

Working Hours: 37.5 hours per week

Working Pattern: Working hours may vary based on operational needs.

Reports To: Campus Manager

Company Description

UK Management College (UKMC) is a growing higher‑education provider offering a range of business‑focused and professional programmes. Our focus is on delivering practical, career‑driven education that prepares students for real opportunities in industry. We work with experienced academics, established professionals, and industry partners to ensure our courses remain relevant, supportive, and high‑quality. 

Job Purpose

The Receptionist will serve as the first point of contact for students, staff, and visitors, delivering a professional, friendly, and efficient front‑of‑house service. This role supports the smooth running of campus operations through administrative duties, excellent customer service, and effective communication.

Key Responsibilities

Front Desk & Customer Service

• Provide a warm and professional welcome to all students, visitors, and staff.

• Handle incoming phone calls, emails, and face‑to‑face enquiries promptly and courteously.

• Maintain a clean, organised, and professional reception area.

• Direct students and visitors to appropriate departments.

Administrative Support

• Carry out clerical tasks such as filing, printing, data entry, and record maintenance.

• Assist with scheduling appointments, interviews, and room bookings.

• Support academic and student services teams during busy periods.

• Handle confidential information securely and professionally.

Operational Support

• Monitor the reception inbox and telephone line, ensuring timely responses.

• Maintain visitor logs and ensure compliance with sign‑in procedures.

• Assist with events, enrolment periods, induction, and examinations where required.

Person Specification

Essential Requirements

• Strong customer service and communication skills.

• Excellent phone etiquette and professional email communication.

• Proven administrative experience in a fast‑paced environment.

• Ability to multitask and manage competing priorities.

• Strong IT skills, including Microsoft Office (Word, Excel, Outlook).

• High attention to detail and accuracy under pressure.

• Discretion when handling sensitive or confidential information.

• Team player with the ability to work independently.

• Flexibility to adapt to changing business needs.

Desirable Requirements

• Experience in a receptionist or front‑of‑house role.

• Experience within an education or student‑facing environment.

• GCSEs or equivalent qualifications.

Key Skills & Attributes

• Professional and approachable manner.

• Strong organisational and time‑management skills.

• Excellent interpersonal and communication abilities.

• Calm, composed, and reliable.

• High standard of accuracy and care in work.

Benefits

• Competitive salary

• 28 days annual leave plus bank holidays (pro‑rated for part‑time)

• Company pension scheme

• Private medical insurance

• Professional development and training opportunities

• Employee discounts

• Free on‑site parking

• On‑site canteen

• Excellent transport links