Job Title: Centre Support Officer
Reports to: Centre Support Manager
Salary: £28,000 – £30,000 a year
Hours of Work: Full time, 37 hours per week
Location: Hybrid (min of 2 days per week in the Leeds office)
Interview date: 4th August 2026
Closing date: 24th July 2026
The 1st4sport Support Officer provides first line support to external and internal stakeholders and support in the provision of key operational activities in the delivery of 1st4sport functions. They are a key point of contact for stakeholders and work with colleagues to improve processes and customer experiences.
Responsible for:
Stakeholder Engagement and Support:
- Undertake the provision of first line support to all external and
internal queries or enquiries using agreed processes and timeframes.
- Providing advice, guidance and support to stakeholders on 1st4sport
products and activities.
- Liaising with identified stakeholders on specific projects or
activities as required.
- Support communications with learners, customers and centres to
inform on 1st4sport activities, including (but not limited to) validation/moderation
outcomes, events, policy changes and promotional activities.
- Supporting the monitoring of the development, delivery and
awarding of 1st4sport products through the compliance controls and matrices,
internal audits, and external quality assurance activities.
- Provide support to key stakeholders including recognised centres, training providers,
vendors and internal colleagues on the use and maintenance of identified IT
packages and systems
Operational Support
- Processing applications for Reasonable Adjustment, Special Consideration and RPL received from stakeholders for 1st4sport products and activities.
- Monitor and maintain stock and resources, respond to related requests for information and reporting are up to date and make recommendations for changes.
- Support assessment colleagues on activities for visit reporting, quality assurance, invoicing and the production and issuing of certificates.
- Working with colleagues in the allocation and management of contractors.
- Working with colleagues on the investigation and evidencing of
malpractice/maladministration, appeals and other activities which could impact
compliance.
- Provider administrative support in the completion, and maintenance
of compliance records and operational systems and data reporting.
- Undertake the validation and production of certificate requests in
line with quality assurance requirements and respond to enquires in relation to
these
- Identifying recommendations or safeguards to prevent human error
and ensure a consistent and coherent delivery approach is embedded across
centres and lead training providers to prevent potential malpractice or
maladministration.
Other:
- Undertake other duties as required to support the work
of 1st4sport and UK Coaching Solutions.
- Follow, promote and implement UK Coaching policies for
the equal treatment of all employees, applicants and customers.
Person Specification
Essential:
- Good level of digital literacy including Microsoft packages.
- Ability to successfully work individually, with autonomy, and as part of a team.
- Experience in dealing with customers and enquiries.
- Skills/experience on work requiring an attention to detail.
- Skills/experience in working across multi activities.
- Skills and experience of working with a range of stakeholders.
- Range of IT skills.
- Communication skills/experience.
Desirable:
- Experience of working in operational systems delivery.
- Experience within a learning and/or assessment functions.
- Experience managing processes or projects.
- Written communication and proof-reading skills
- Organisational and time management skills.
- Solutions focused.
