Production and Aftersales Administrator

Position Overview:

The Service & Maintenance Administrator is responsible for coordinating service, maintenance and repair activities across both ThinkHire and cross hired assets; managing work orders, handling administrative tasks, and ensuring effective communication between maintenance teams, customers and other departments. This role ensures the smooth operation of the aftersales function by maintaining records, scheduling work, and providing general support to the maintenance team.

Key Responsibilities:

Administrative Duties:

·Maintain and update maintenance records, schedules, and documentation.

·Process and track work orders, ensuring timely completion.

·Support procurement / management of inventory of maintenance supplies

·Assist in preparing reports and performance metrics

·Manage breakdown mailbox and breakdown log.

Work Order & Scheduling Management:

·Receive and process maintenance requests from internal departments.

·Assign work orders to technicians and track progress.

·Coordinate with suppliers and contractors for maintenance-related services.

Communication & Coordination:

·Act as the main point of contact for maintenance inquiries via phone and or email.

·Liaise between maintenance staff, suppliers, and internal teams.

·Ensure effective communication of maintenance updates and service schedules.

Health & Safety Compliance:

·Ensure compliance with health and safety regulations in maintenance operations.

·Keep records of safety inspections and equipment certifications.

·Support the implementation of safety procedures and policies.

Key Skills & Competencies:

✅ Strong organisational and administrative skills ✅ Excellent communication and coordination abilities ✅ Ability to prioritise tasks and manage multiple work orders ✅ Attention to detail and problem-solving skills ✅ Knowledge of maintenance processes and basic technical understanding ✅ Familiarity with health & safety regulations

Desirable Experience & Skills:

✅ Previous experience in a production administration environment ✅ Knowledge and experience of WIPs (Work in Progress) management ✅ Familiarity with BOMs (Bills of Materials) and associated documentation ✅ Experience maintaining production records, tracking materials, and supporting operational processes

About the Company

The successful individual will be joining a highly skilled and motivated team from a variety of professional backgrounds. It is an exciting time at Think Hire Ltd, with strong growth plans in place and genuine opportunities for career development. We value our employees and actively support both personal and professional progression.