Internal Business Development
Position Overview:
You
will be at the front line of our dynamic business responsible for maintaining
the growth of new and existing customers. Growing our customer relationships by
actively seeking new opportunities and taking enquires over the phone and
email. Arranging stock and logistics whilst giving our customer the best
customer service experience. Upselling the end-to-end service of Think Hire,
while managing the customer journey from start to finish.
Key Responsibilities:
·Manage
customer enquiries in a professional and timely manner ensuring that you always
maintain an excellent standard of customer service.
·Develop
strong customer working relationships with new and existing customers.
·Create
energy quotes, hire and sales contracts in line with the customer enquiry.
·Working
with Operations, ensure we have asset and transport availability to ensure we
deliver a ‘right-first-time’ customer experience.
·Process off
hires and arrange transport whilst communicating with the customer.
·Work with
our approved supply chain to fulfil quotes and orders whilst maintaining agreed
margins and profitability.
·Achieve
agreed conversion rates from quotation to order by ensuring that all enquiries
are promptly followed through. When required, ensure all energy quotations are
followed up with a courtesy phone call to answer any further questions or
requirements that the customer may have regarding their energy proposal.
·Ensure that
internal communication is clear across all relevant departments, in particular
the Operational delivery team with factual and transparent instruction on
customer requirements.
·Co-ordinate
with the sales team on dormant or lapsed opportunities. Whilst also actively
seeking new business prospects.
·Liaise with
the sales team, to ensure all new and existing customer opportunities are
followed through effectively and manage the end-to-end process.
·Support the
sales team with customer quotations and proposals and additional marketing when
required.
·Manage a
selected number of clients on a portfolio and achieve growth targets.
·Follow
company policies and procedures relating to the hire desk process.
Key
Skills & Experience:
Essential
·Proven
ability to work in a revenue and performance-driven environment.
·Strong
customer service focus with a commitment to delivering an excellent customer
experience.
·Experience
handling both inbound and outbound telephone calls.
·Professional
telephone manner with excellent communication and interpersonal skills.
·Basic IT
and computer literacy.
·Strong
teamwork skills with the ability to collaborate effectively across departments.
·Reliable,
self-motivated individual who can work independently and perform well under
pressure.
·Resilient,
proactive and able to prioritise workload in a fast-paced environment.
Desirable
·Previous
sales experience.
·Experience
within the hire or rental industry.
·Customer
service experience.
·Administrative
experience.
Core Competencies
·Customer
Focus – Delivers an exceptional
customer journey from initial enquiry through to completion, managing
expectations and building positive relationships.
·Communication – Communicates clearly, professionally and
confidently with customers and colleagues, both over the phone and in writing.
·Teamwork – Works collaboratively, supports colleagues
and contributes positively to team success.
·Commercial
Awareness – Understands
business objectives and contributes to revenue growth and performance targets.
·Professionalism
& Integrity – Demonstrates
honesty, reliability and professionalism while upholding company values.
·Adaptability
& Continuous Improvement –
Responds positively to change, embraces new ways of working and actively seeks
opportunities to develop skills and improve performance.
·Job
Knowledge – Maintains the
appropriate skills, knowledge and competence required to perform the role
effectively.
