Hire Controller

Position Overview:

The Hire Controller will operate at the front line of a dynamic and growing business, playing a key role in supporting the company’s growth strategy. The role is responsible for managing customer enquiries, converting opportunities into revenue, and coordinating equipment and logistics to deliver a first-class customer experience.

Key Responsibilities:

• Manage customer enquiries via phone and email in a professional and timely manner, maintaining excellent customer service standards at all times.
• Accurately process and convert enquiries into hire and sales opportunities.
• Develop and maintain strong working relationships with both new and existing customers.
• Prepare energy quotations, hire agreements, and sales contracts in line with customer requirements.
• Liaise with operational teams to ensure asset and transport availability, delivering a “right first time” service.
• Work closely with the sales team to ensure all opportunities are qualified, followed up, and progressed efficiently.
• Source equipment through the approved supply chain, obtaining quotations and placing orders while maintaining agreed margins and profitability.
• Proactively follow up all quotations to maximise conversion rates from enquiry to order.
• Conduct courtesy follow-up calls on energy quotations to address customer queries and support decision-making.
• Ensure clear and accurate communication across all internal departments, particularly with operational delivery teams.
• Make outbound calls when required to gather customer feedback and re-engage dormant opportunities.
• Support and follow structured sales processes to ensure all opportunities are managed effectively.
• Proactively reach out for fuel & site service requirements

Key Requirements:

• Strong focus on revenue generation and performance
• Customer service driven with a proactive approach
• Experience handling inbound and outbound calls
• Excellent telephone manner and communication skills
• Previous sales experience (Desirable)
• Experience within the hire industry (Desirable)
• Customer service experience (Desirable)
• Administrative experience (Desirable)

Core Competencies:

Job Knowledge

Demonstrates the appropriate level of skills and understanding required for the role.

Integrity & Professionalism

Acts in line with company values and always in the best interests of the business.

Customer Focus

Effectively manages the customer journey from initial enquiry through to delivery and follow-up.

Teamwork

Collaborates with colleagues and contributes positively to team success.

Responsiveness & Continuous Improvement

Adapts to change and actively seeks opportunities to improve performance and processes.

About the Company

The successful individual will be joining a highly skilled and motivated team from a variety of professional backgrounds. It is an exciting time at Think Hire Ltd, with strong growth plans in place and genuine opportunities for career development. We value our employees and actively support both personal and professional progression.